Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

draw.io keeps being uninstalled after installation

Hi

I'm using the confluence cloud version and trying to use the draw.io app

but I'm having trouble using it...

I am repeating the procedure below more than 4 times...

1. click the "Try it free" button on This Page  

2. add draw.io diagram on the confluence page

3. see this message after publishing the page and reload

Screen Shot 2021-03-14 at 7.26.09 PM.png

4. check draw.io has been disappeared in manage apps in setting page

5. back to number 1

 

I was wondering if I'm the only one who's having this issue.

Thanks in advance

1 answer

Hi,

Could you tell me if you are using old or new editor, please?

Do you have the same issue with other macros or draw.io only?

Thanks,

Marija

Hi Marija

I've never used any other apps before. draw.io is our first app.

we are using a new editor, not the old one.

could you tell me which other macros could be good to test?

Thanks.

Steve

Hi Steve,

Thanks.

I consulted our engineers. If draw.io is uninstalled automatically you need to contact Atlassian support. This is something Atlassian should check and fix on their end because it is not under our control.

Kind regards,

Marija

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

⚡️NEW Group for Confluence Cloud Admins

Calling all Confluence Cloud Admins!  We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...

77 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you