We are reaching our maximum of licensed users. There are a lot of disabled users in confluence. Is is ok to delete them? Will that open those licenses back up? Can we lose anything in confluence by deleting these disabled users?
Confluence's license count is based on Global Permissions instead of number of users in the instance: https://confluence.atlassian.com/display/DOC/Global+Permissions+Overview. Users will count towards the license in the following cases:
* If the user belongs to a group that has global permissions to use Confluence
* If the user is individually granted global permissions to use Confluence
Within the UI, you can get a list of users and groups that have Global Permissions and will count against your license by navigating to Confluence Admin > Global Permissions. You can click on each group individually to reveal their members.
Also, the following query will return users that belong to a group which has global permissions:
SELECT DISTINCT u.lower_user_name FROM cwd_user u JOIN cwd_membership m ON u.id = child_user_id JOIN cwd_group g ON m.parent_id = g.id JOIN spacepermissions sp ON g.group_name = sp.permgroupname WHERE permtype='USECONFLUENCE' AND u.active = 'T';
Also, you're not be able to delete internal users that have created content in Confluence. If the user haven't created any content, there's no problem in deleting them.
I hope it helps!
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