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'create jira ticket' button or link or form in a confluence page

 

I'd like to have a confluence page with a button or a link or (super great) a simple form that will begin the Jira ticket create flow with some fields pre-defined, such as the Jira project, and maybe Component, or a custom field or two.

The built in functionality of selecting text and initiating the 'create' action isn't what I'm looking for.

I'm making a page that talks about a particular team/department or system, and I want to make it easy for staff to submit a ticket to that team/department, or file a bug about that system.

Other questions like this in the Community have pointed folks to setting up Issue Collectors, but embedding an issue collector relies on embedding javascript in the page, which is not an option in Confluence Cloud, as far as I can tell. Also, that capability is a big security problem, so it's not ideal to make it OK, even if cloud allowed it. 

This feels like something that should be built-in, so I'm really hoping I'm just missing something obvious.

2 answers

1 accepted

3 votes
Answer accepted
Brant Schroeder Community Leader Apr 07, 2021

@Alex Bernardin 

The only thing I can think of is to create a Jira issue link.

In cloud follow these steps:

  1. Go to Projects.
  2. In overflow menu for your project, select Project settings.
    The URL should now have the project ID.
  3. Still in Project settings, go to Issue types.
  4. Hover over the issue to get its URL, which shows its ID.

Here is an example URL:

my-tennant.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10097

Brant Schroeder Community Leader Apr 07, 2021

Forgot to add this so you know what parameters use can use. How to create issues using direct HTML links in Jira Server | Jira | Atlassian Documentation

Like Marcel Kleinlütke likes this

@Brant Schroeder thank you! Verified that this works with Cloud as well, despite the warnings on the page about it possibly not working :-) 

@Brant Schroeder thanks for this. Worked like a charm for me in Feb. 2022

You can have Issue collectors in cloud - https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/ 

An alternative way might be to use the plugin we develop - ConfiForms

and the tutorial to build an intake form

Lot's of possibilities on form creation, not limited to building Jira issues intake forms

Alex 

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