confluence not working

[Joydeep Dasgupta]

when I started confluence the below logs shown and confluence URL not working.

sudo /etc/init.d/confluence restart

executing using dedicated user

If you encounter issues starting up Confluence, please see the Installation guide at http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide

Server startup logs are located in /opt/atlassian/confluence/logs/catalina.out

---------------------------------------------------------------------------

Using Java: /opt/atlassian/confluence/jre//bin/java

2018-09-18 11:55:21,280 INFO [main] [atlassian.confluence.bootstrap.SynchronyProxyWatchdog] A Context element for ${confluence.context.path}/synchrony-proxy is found in /opt/atlassian/confluence/conf/server.xml. No further action is required

---------------------------------------------------------------------------

Using CATALINA_BASE:   /opt/atlassian/confluence

Using CATALINA_HOME:   /opt/atlassian/confluence

Using CATALINA_TMPDIR: /opt/atlassian/confluence/temp

Using JRE_HOME:        /opt/atlassian/confluence/jre/

Using CLASSPATH:       /opt/atlassian/confluence/bin/bootstrap.jar:/opt/atlassian/confluence/bin/tomcat-juli.jar

Using CATALINA_PID:    /opt/atlassian/confluence/work/catalina.pid

PID file found but no matching process was found. Stop aborted.

To run Confluence in the foreground, start the server with start-confluence.sh -fg

executing using dedicated user: confluence

If you encounter issues starting up Confluence, please see the Installation guide at http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide

Server startup logs are located in /opt/atlassian/confluence/logs/catalina.out

---------------------------------------------------------------------------

Using Java: /opt/atlassian/confluence/jre//bin/java

2018-09-18 11:55:22,258 INFO [main] [atlassian.confluence.bootstrap.SynchronyProxyWatchdog] A Context element for ${confluence.context.path}/synchrony-proxy is found in /opt/atlassian/confluence/conf/server.xml. No further action is required

---------------------------------------------------------------------------

Using CATALINA_BASE:   /opt/atlassian/confluence

Using CATALINA_HOME:   /opt/atlassian/confluence

Using CATALINA_TMPDIR: /opt/atlassian/confluence/temp

Using JRE_HOME:        /opt/atlassian/confluence/jre/

Using CLASSPATH:       /opt/atlassian/confluence/bin/bootstrap.jar:/opt/atlassian/confluence/bin/tomcat-juli.jar

Using CATALINA_PID:    /opt/atlassian/confluence/work/catalina.pid

Existing PID file found during start.

Removing/clearing stale PID file.

Tomcat started.

[root@dspmumpronlmar ebiz]#

==> /opt/atlassian/confluence/logs/catalina.out <==

18-Sep-2018 11:55:23.177 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server} Setting property 'debug' to '0' did not find a matching property.

18-Sep-2018 11:55:23.445 WARNING [main] org.apache.catalina.startup.SetAllPropertiesRule.begin [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'debug' to '0' did not find a matching property.

18-Sep-2018 11:55:24.794 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Tomcat-Standalone

18-Sep-2018 11:55:24.795 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.0.50

18-Sep-2018 11:55:32.094 INFO [localhost-startStop-2] org.springframework.web.servlet.DispatcherServlet.initServletBean FrameworkServlet 'dispatcher': initialization completed in 2471 ms

2018-09-18 11:55:38,113 INFO [localhost-startStop-1] [atlassian.confluence.cluster.DefaultClusterConfigurationHelper] lambda$populateExistingClusterSetupConfig$1 Populating setup configuration if running with Cluster mode...

==> /var/atlassian/application-data/confluence/logs/atlassian-confluence.log <==

2018-09-18 11:55:30,616 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 6.8.1 [build 7701 based on commit hash 445126ab56584205167f1c035c86df495c7c4192] - synchrony version 2.1.0-release-confluence_6.5-1a01ab2d

2018-09-18 11:55:38,113 INFO [localhost-startStop-1] [atlassian.confluence.cluster.DefaultClusterConfigurationHelper] lambda$populateExistingClusterSetupConfig$1 Populating setup configuration if running with Cluster mode...

2018-09-18 11:55:38,517 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started

2018-09-18 11:55:45,556 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] <init> Loading EhCache cache manager

2018-09-18 11:56:14,015 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization completed in 35497 ms

2018-09-18 11:56:15,178 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] earlyStartup Plugin system earlyStartup begun

[root@dspmumpronlmar ebiz]# 2018-09-18 11:57:30,431 WARN [ThreadPoolAsyncTaskExecutor::Thread 9] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL

2018-09-18 11:57:30,673 WARN [ThreadPoolAsyncTaskExecutor::Thread 13] [spring.scanner.util.ProductFilterUtil] detectProduct Couldn't detect product, will use ProductFilter.ALL

2018-09-18 11:58:09,212 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system earlyStartup ended

2018-09-18 11:58:09,440 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] lateStartup Plugin system lateStartup begun

2018-09-18 11:58:11,964 WARN [AtlassianEvent::CustomizableThreadFactory-2] [persistence.schema.hibernate.HibernateSchemaComparator] lambda$compareTables$0 Schema check for table [EVENTS] encountered an error. Turn debug logging on for stacktrace.

2018-09-18 11:58:11,968 WARN [AtlassianEvent::CustomizableThreadFactory-2] [persistence.schema.hibernate.HibernateSchemaComparator] lambda$compareTables$0 Schema check for table [SECRETS] encountered an error. Turn debug logging on for stacktrace.

2018-09-18 11:58:11,971 WARN [AtlassianEvent::CustomizableThreadFactory-2] [persistence.schema.hibernate.HibernateSchemaComparator] lambda$compareTables$0 Schema check for table [SNAPSHOTS] encountered an error. Turn debug logging on for stacktrace.

2018-09-18 11:58:16,735 WARN [ThreadPoolAsyncTaskExecutor::Thread 19] [client.eventfilter.whitelist.AnalyticsWhitelistModuleDescriptor] readPluginWhitelist No whitelist resource file found at [mediaviewer/lib/analytics-whitelist.json] in plugin [com.atlassian.confluence.plugins.confluence-previews] (bundle entry not found)

2018-09-18 11:58:16,736 WARN [ThreadPoolAsyncTaskExecutor::Thread 19] [client.eventfilter.whitelist.AnalyticsWhitelistModuleDescriptor] readPluginWhitelist No whitelist resource file found at [mediaviewer/lib/analytics-whitelist.json] in plugin [com.atlassian.confluence.plugins.confluence-previews] (null InputStream)

2018-09-18 11:58:19,147 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'contentEntityManager' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:19,150 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'likeManager' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:19,151 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'commentManager' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:19,151 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'permissionManager' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:19,153 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'spaceLogoManager' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:19,163 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'spaceManager' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:19,164 WARN [ThreadPoolAsyncTaskExecutor::Thread 17] [beans.factory.support.DefaultListableBeanFactory] registerBeanDefinition Overriding user-defined bean definition for bean 'userAccessor' with a framework-generated bean definition: replacing [Generic bean: class [com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean]; scope=; abstract=false; lazyInit=true; autowireMode=0; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null; defined in URL [bundle://242.0:0/META-INF/spring/atlassian-plugins-host-components.xml]] with [Root bean: class [org.eclipse.gemini.blueprint.service.importer.support.OsgiServiceProxyFactoryBean]; scope=; abstract=false; lazyInit=false; autowireMode=3; dependencyCheck=0; autowireCandidate=true; primary=false; factoryBeanName=null; factoryMethodName=null; initMethodName=null; destroyMethodName=null]

2018-09-18 11:58:20,025 INFO [ThreadPoolAsyncTaskExecutor::Thread 19] [plugins.synchrony.bootstrap.DefaultSynchronyProxyMonitor] <init> synchrony-proxy healthcheck url: http://127.0.0.1:8090/synchrony-proxy/healthcheck

2018-09-18 11:58:25,497 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system lateStartup ended

2018-09-18 11:58:25,794 INFO [lifecycle:thread-25] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] startup Starting Synchrony and enabling Collaborative Editing

2018-09-18 11:58:25,837 WARN [lifecycle:thread-27] [expose.jmx.schedule.JmxInstrumentSchedulerImpl] onStart atlassian-instrumentation-jmx expose scheduler started.

2018-09-18 11:58:26,132 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled proxy port present: false

2018-09-18 11:58:26,133 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled app config synchrony.proxy.enabled: true

2018-09-18 11:58:26,146 WARN [lifecycle:thread-10] [hql.internal.ast.HqlSqlWalker] generatePositionalParameter [DEPRECATION] Encountered positional parameter near line 1, column 93 in HQL: [FROM com.atlassian.confluence.impl.schedule.caesium.SchedulerClusteredJob t WHERE t.jobId = ?].  Positional parameter are considered deprecated; use named parameters or JPA-style positional parameters instead.

2018-09-18 11:58:55,884 WARN [lifecycle:thread-25] [plugins.synchrony.bootstrap.SynchronyInteropBootstrap] onStart An exception occurred while waiting for Synchrony to start: Timeout waiting for task.

[Fabio Racobaldo _Herzum_]

Hi,

please make sure that confluence home and inst are the correct privileges for the user that run the process.

https://community.atlassian.com/t5/Confluence-questions/Confluence-not-start-up/qaq-p/760312

[Joydeep Dasgupta]

Hi Fabio,

Thanks for response.

I tried with your suggested options now privileges are correct  but no luck still its same.

confluence.log ended with this.

2018-09-18 16:15:08,320 INFO [ThreadPoolAsyncTaskExecutor::Thread 5] [plugins.synchrony.bootstrap.DefaultSynchronyProxyMonitor] <init> synchrony-proxy healthcheck url: http://127.0.0.1:8090/synchrony-proxy/healthcheck
2018-09-18 16:15:13,834 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system lateStartup ended
2018-09-18 16:15:14,460 WARN [lifecycle:thread-14] [expose.jmx.schedule.JmxInstrumentSchedulerImpl] onStart atlassian-instrumentation-jmx expose scheduler started.
2018-09-18 16:15:14,472 INFO [lifecycle:thread-15] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] startup Starting Synchrony and enabling Collaborative Editing
2018-09-18 16:15:14,685 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled proxy port present: false
2018-09-18 16:15:14,687 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled app config synchrony.proxy.enabled: true
2018-09-18 16:15:14,945 WARN [lifecycle:thread-9] [hql.internal.ast.HqlSqlWalker] generatePositionalParameter [DEPRECATION] Encountered positional parameter near line 1, column 93 in HQL: [FROM com.atlassian.confluence.impl.schedule.caesium.SchedulerClusteredJob t WHERE t.jobId = ?].  Positional parameter are considered deprecated; use named parameters or JPA-style positional parameters instead.
2018-09-18 16:15:44,524 WARN [lifecycle:thread-15] [plugins.synchrony.bootstrap.SynchronyInteropBootstrap] onStart An exception occurred while waiting for Synchrony to start: Timeout waiting for task.

[Fabio Racobaldo _Herzum_]

Try to disable synchrony in order to have confluence app and running :

1. Edit <home-directory>/confluence.cfg.xml
2. Set synchrony.proxy.enabled to true and save the file. 
   {code}<property name="synchrony.proxy.enabled">false</property>
   {code}
3. Restart Confluence for the changes to take effect. 

After doing that try to investigate about the error thorugh https://confluence.atlassian.com/doc/administering-collaborative-editing-858772086.html

Ciao,

Fabio

[Joydeep Dasgupta]

will set false like as below

<property name="lucene.index.dir">${localHome}/index</property>
    <property name="synchrony.btf">true</property>
    <property name="synchrony.encryption.disabled">true</property>
    <property name="synchrony.proxy.enabled">false</property>

still no changes seems same end log.

2018-09-18 19:39:46,417 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled proxy port present: false
2018-09-18 19:39:46,420 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled app config synchrony.proxy.enabled: false
2018-09-18 19:39:46,637 WARN [lifecycle:thread-10] [hql.internal.ast.HqlSqlWalker] generatePositionalParameter [DEPRECATION] Encountered positional parameter near line 1, column 93 in HQL: [FROM com.atlassian.confluence.impl.schedule.caesium.SchedulerClusteredJob t WHERE t.jobId = ?].  Positional parameter are considered deprecated; use named parameters or JPA-style positional parameters instead.
2018-09-18 19:40:16,161 WARN [lifecycle:thread-25] [plugins.synchrony.bootstrap.SynchronyInteropBootstrap] onStart An exception occurred while waiting for Synchrony to start: Timeout waiting for task.

[Joydeep Dasgupta]

it's look like confluence is started but there is no display at all.

[confluence@dspmumpronlmar ~]$ ps aux|grep confluence
526        880  0.0  0.0 103244   808 pts/10   S+   19:48   0:00 grep confluence
526      13996 59.7  8.7 4992084 1436576 pts/9 Sl   19:36   7:04 /opt/atlassian/confluence/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/confluence/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dconfluence.context.path= -Datlassian.plugins.startup.options= -Dorg.apache.tomcat.websocket.DEFAULT_BUFFER_SIZE=32768 -Dsynchrony.enable.xhr.fallback=true -Xms1024m -Xmx1024m -XX:+UseG1GC -Datlassian.plugins.enable.wait=300 -Djava.awt.headless=true -XX:G1ReservePercent=20 -Xloggc:/opt/atlassian/confluence/logs/gc-2018-09-18_19-36-42.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=2M -XX:-PrintGCDetails -XX:+PrintGCDateStamps -XX:-PrintTenuringDistribution -Dignore.endorsed.dirs= -classpath /opt/atlassian/confluence/bin/bootstrap.jar:/opt/atlassian/confluence/bin/tomcat-juli.jar -Dcatalina.base=/opt/atlassian/confluence -Dcatalina.home=/opt/atlassian/confluence -Djava.io.tmpdir=/opt/atlassian/confluence/temp org.apache.catalina.startup.Bootstrap start

[Fabio Racobaldo _Herzum_]

Are you sure that the server port is open? It seems that the tool is up and running.

Usually port is 8090 for confluence.

Ciao,

Fabio

[Joydeep Dasgupta]

its open only.

[root@dspmumpronlmar ~]# netstat -tnlp | grep 8090
tcp        0      0 :::8090                     :::*                        LISTEN      13996/java

[Joydeep Dasgupta]

please find the config  as we have /opt/atlassian/confluence/conf/server.xml

<Server port="8000" shutdown="SHUTDOWN" debug="0">
    <Service name="Tomcat-Standalone">
        <!--
         ==============================================================================================================
         DEFAULT - Direct connector with no proxy, for unproxied HTTP access to Confluence.         If using a http/https proxy, comment out this connector.
         ==============================================================================================================
        -->
        <Connector port="8090" connectionTimeout="20000" redirectPort="8443"
                   maxThreads="48" minSpareThreads="10"
                   enableLookups="false" acceptCount="10" debug="0" URIEncoding="UTF-8"
                   protocol="org.apache.coyote.http11.Http11NioProtocol"/>

<Engine name="Standalone" defaultHost="localhost" debug="0">
            <Host name="localhost" debug="0" appBase="webapps" unpackWARs="true" autoDeploy="false" startStopThreads="4">
                <Context path="" docBase="../confluence" debug="0" reloadable="false" useHttpOnly="true">
                    <!-- Logging configuration for Confluence is specified in confluence/WEB-INF/classes/log4j.properties -->
                    <Manager pathname=""/>
                    <Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="60"/>
                </Context>                <Context path="${confluence.context.path}/synchrony-proxy" docBase="../synchrony-proxy" debug="0"
                         reloadable="false" useHttpOnly="true">
                    <Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="60"/>
                </Context>
            </Host>
        </Engine>
    </Service>
</Server>