cannot edit information

Aleksey Batyrev October 22, 2020

For unclear reason I lost a possibility to change information in pages and edit pages. In an attempt to edit I got a message from Confluence, that editing is currently impossible and for I can try editing in a few minutes again. This situation lasts for few hours already and I get the same messages from Confluence and I cannot edit

1 answer

0 votes
Support - Leoj Studio October 22, 2020

I tried it on my browser and it’s working perfectly
See if these points might be the problem

  • If you are not a site admin, then the site admin might have revoked your access 
  • Browser antivirus : Disable the antivirus software and try again

If these two are not the problem, then contact 

Atlassian : 

https://www.atlassian.com/company/contact

Or

Create a Support ticket

https://support.atlassian.com/contact/

Aleksey Batyrev October 22, 2020

I'm an admin. So thre is no issue of revoked access

 

I tried several browers from IOS and Windows. The result was the same. As soon as I tried to edit a page a get a message that I cannot, and should try later. 

 

Yesterday, I restarted Conflunce in the server because it stop working. Now, I'm thinking of a possibility that Confluence database lost integrity and the system cannot edit becuase of this. Maybe, the is some kind of "safe mode" or Confluence data base check and repair, for I can use Confluence as before. There should be some reason why I cannot edit any more.

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