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can not edit confluence page

i can not edit confluence pages, it shows this message: The edition is not available at this time. Try again in a few minutes

what should i do??

thanks for the support

2 answers

Hi @itpeopleperformance,

Can you please see the log file in which you will get the exact reason behind this. 

Please refresh the page and try again.

 

Hi @Yogesh Mude,

This is a extract of the log file:

2018-05-21 16:05:57,513 INFO [http-nio-8090-exec-6] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-f215d2b7-0dc4-335f-a267-76877a418c8a/confluence-327857 HTTP/1.1 for 327857
2018-05-21 16:05:57,519 WARN [http-nio-8090-exec-6] [synchrony.service.http.SynchronyResponseHandler] failed Synchrony external changes API call returned 500: {"id":"eVPzZvm1NhfUDhDAgnWzMA","message":"Internal Server Error"} content-id: 327857 rev: null ancestor: null merges: {"confVersion":"38","trigger":"limited","type":"external"} generate-rev: true generate-reset: true
-- space: 720897 | url: /plugins/editor-loader/editor.action | page: 327857 | traceId: 922cf04f817dce6f | userName: it | referer: http://1234/pages/viewpage.action?pageId=327857&editingFailed | action: editor
2018-05-21 16:05:57,521 WARN [http-nio-8090-exec-6] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for limited. ID: 327857 Caused by: com.atlassian.confluence.plugins.synchrony.model.SynchronyException: UNKNOWN_ERROR
-- space: 720897 | url: /plugins/editor-loader/editor.action | page: 327857 | traceId: 922cf04f817dce6f | userName: it | referer: http://1234/pages/viewpage.action?pageId=327857&editingFailed | action: editor
2018-05-21 16:05:57,523 WARN [http-nio-8090-exec-6] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #938435417)
-- space: 720897 | url: /plugins/editor-loader/editor.action | page: 327857 | traceId: 922cf04f817dce6f | userName: it | referer: http://1234/pages/viewpage.action?pageId=1234&editingFailed | action: editor
2018-05-21 16:05:57,531 INFO [http-nio-8090-exec-6] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-f215d2b7-0dc4-335f-a267-76877a418c8a/confluence-327857 HTTP/1.1 for 327857
2018-05-21 16:05:57,537 WARN [http-nio-8090-exec-6] [synchrony.service.http.SynchronyResponseHandler] failed Synchrony external changes API call returned 500: {"id":"IWg8LoRGu67SXtbu0US0Mw","message":"Internal Server Error"} content-id: 327857 rev: null ancestor: null merges: {"confVersion":"38","trigger":"limited","type":"external"} generate-rev: true generate-reset: true
-- url: /plugins/editor-loader/editor.action | traceId: 922cf04f817dce6f | userName: it | referer: http://1234/pages/viewpage.action?pageId=1234&editingFailed
2018-05-21 16:05:57,540 WARN [http-nio-8090-exec-6] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for limited. ID: 327857 Caused by: com.atlassian.confluence.plugins.synchrony.model.SynchronyException: UNKNOWN_ERROR
-- url: /plugins/editor-loader/editor.action | traceId: 922cf04f817dce6f | userName: it | referer: http://1234/pages/viewpage.action?pageId=1234&editingFailed
2018-05-21 16:05:57,541 WARN [http-nio-8090-exec-6] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.pages.DefaultPageManager.createOrFindDraftFor]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #938435417)
-- url: /plugins/editor-loader/editor.action | traceId: 922cf04f817dce6f | userName: it | referer: http://1234/pages/viewpage.action?pageId=1234&editingFailed

We have also encountered a similar issue which causes errors in our app. Is there any solution or issued bug?

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