Hello team,
I'm encountering the following error:
If you are org admin, check the Admin portal for more information about it.
Check Product and Billing category.
If you added new user, check licence assignment to product.
Thank you, both!
I've tried contacting Atlassian support but the page directs me to this forum - any idea how to contact them directly?
Thank you!
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ok well then you are not on premium but rather free I think. when was the last time you accessed your site successfully? it may have been decommissioned if it has been idle.
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Hey - I accessed it yesterday and this is page that is seen daily but all members from my org
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hello, i have this error : Your Atlassian Cloud site is currently unavailable since 15/01, my licence is Free. What's the problem ? thank you
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@franck_vella , possibly the instance has not been accessed for some time?
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If you're not a site admin, have you checked with your site/org admin to see if they're aware of any issue?
Failing that, as Jack said, reach out to Atlassian support and they should be able to help you.
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Hi jazmonge@amazon.com , first, it appears that you are on premium and so I assume that this is not an issue of an old stale, free site. Given that, If others in your team also cannot access your site and you've tried various browsers. Then I highly recommend reaching out to Atlassian support.
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