I read another Q/A here which said that disabling a user should free their license so that a new user can be added. However after deleting a user who was already disabled I noticed that under "license details" the number of users under "signed up currently" went down by one. So it appears that even when disabled a user is still using a license. Is this correct?
Link to the other question thread:
A deactivated user shouldn't take up a license slot, as per our document on the subject: https://confluence.atlassian.com/display/DOC/Viewing+and+Editing+License+Details#ViewingandEditingLicenseDetails-UnderstandingtheusercountforyourConfluencelicense
It is possible that the user was still visible in an Active Directory or still had the Can Use permission somehow, but if not then you should open a ticket with Support so that we can investigate whether this is a bug or not.
All the best,
Actually, Confluence take into account for the license all users with "can use" permissions, whether they are enabled or not. To make an user not to count for your license just remove it from all groups with "can use".
There is actually a bug, CONF-24969, for the issue with disabling users.
Judging from the behavior description here:
I tried disabling a different user and this time it did free up a license like it should. I don't know if it was a glitch or human error but it seems to be working now. Thanks!
It seems that the users that still counted as a licensed users even if its duplicate have a duplicate in another directory which still have "Can-use" permission. This is actually a bug in Confluence which is describe here:
We provided a workaround in a published knowledge base article here:
Hope it helps.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community, Jessica here from the Confluence Product Marketing team! July’s community challenge is all about sharing pictures — and as an extension of our first post on what ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs