Why when I add html code in a HTML macro can I then not edit the page?

I have a page with text and one HTML macro.

Without the macro the page is fine.

If I place HTML code into the Macro, I can save and it display correctly and works as expected - however if I then go to EDIT the page I get a message telling me the page doesnt exist or I do not have permission to change it.

The page does exist, and I do have access to change it...it only seems to screw up when I add the code....

Below is the code - its a widget from DESK.com (our helpdesk).

<!--If you already have jquery on the page you don't need to insert this script tag-->
<script src="http://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js" type="text/javascript"></script>

<link href="https://d3jyn100am7dxp.cloudfront.net/assets/widget_embed_191.cssgz?1369806731" media="screen" rel="stylesheet" type="text/css" />
<!--If you already have fancybox on the page this script tag should be omitted-->
<script src="https://d3jyn100am7dxp.cloudfront.net/assets/widget_embed_libraries_191.jsgz?1369806731" type="text/javascript"></script>

                                // ********************************************************************************
                                // This needs to be placed in the document body where you want the widget to render
                                // ********************************************************************************
                                new DESK.Widget({ 
                                        version: 1, 
                                        site: 'altodigital.desk.com', 
                                        port: '80', 
                                        type: 'email', 
                                        displayMode: 1,  //0 for popup, 1 for lightbox
                                        features: {  
                                        fields: { 
                                                ticket: { 
                                                        // desc: '',
                                // labels_new: '',
                                // priority: '',
                                // subject: '',
                                // custom_system: '',
                                // custom_due_date: '',
                                // custom_type_of_issue: ''
                                                interaction: { 
                                                        // email: '',
                                // name: ''
                                                email: { 
                                                        //subject: '', 
                                                        //body: '' 
                                                customer: { 
                                                        // company: '',
                                // desc: '',
                                // first_name: '',
                                // last_name: '',
                                // locale_code: '',
                                // title: ''

2 answers

1 accepted

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Accepted answer

Ok it seems you have to surround the text in the HTML macro in HTML tags - I assumed that was what the Macro would be doing....

Never mind all sorted now.

Have also tried placing the code in an external HTML file and using the HTML Includes macro to display it. While it does render properly, if I go to 'edit' it, it just acts like its loading the edit page but nothing ever displays.

It must be to do with the above code causing a conflict when in edit mode but not sure what exactly.

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