Why was my free Confluence site deactivated and, when reactivated, missing all of my data?

[IT Admin]

I've been documenting our SOP's and knowledge base articles in Confluence (Free) for our small organization.  Some time has passed since I last needed to add something to it (maybe 4 months) and my account said that Confluence was not activated.  When I went to activate the free version, it said it was reactivating our instance.  When that was finished, all of my documentation was gone and the spaces I created were missing.  Is there any way to recover this information?

I like Confluence and would like to continue using it, but if there's a risk that everything I add could suddenly be deleted I think I'll need to find something else.

[Dave Rosenlund _Trundl_ · Accepted solution]

Welcome to the Atlassian Community, @IT Admin  👋

This is not the answer you were hoping to hear, I'm sure, but...

"If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within any Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as an activity.

To keep your site active, log in and view something to restart the 120 days.

If you’re a site admin, we’ll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation."

That’s from: Limitations in Jira Cloud Free plans. You must have bumped up against this limit.

Also, Atlassian customers are responsible for backing up their own data as described here, or with a 3rd-party backup solution.

Sorry to be the bearer of bad news,

-dave

[Dave Rosenlund _Trundl_]

Looks like I had a brain cramp on this day, but the answer would have been the same (replace "Jira" with "Confluence").