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Why is my Confluence Configuration stalled before entering a license key?

I am trying to install the latest version of Confluence (7.11.2) on my Windows 2016 server and it is stalled at the point where I should be able to enter a license key.  No text box is visible for entry.  The page is virtually blank.

Any thoughts?

Thank you,

Nancy

4 answers

1 accepted

1 vote
Answer accepted

I was able to set it up myself from the actual server.  Initially, I was trying to set it up from a desktop.  Not sure why that would have mattered, but problem has been resolved.  Thank you all for suggestions.

0 votes
Charlie Misonne Community Leader Apr 01, 2021

Hi Nancy,

Have you checked the log files of Confluence? Something could have gone wrong during the installation process.

Hi Nancy,

Charlie is correct with his recommendation. I would also recommend that you compare your environment with the supported platforms documentation. Cheers!

I have checked the log files atlassian-confluence.log

2021-04-01 10:24:25,357 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 7.11.2 [build 8701 based on commit hash 9e64ae2e14b2a9149d6e55bc661fa83d63f4f188] - synchrony version 4.0.0-master-b109be2a
2021-04-01 10:24:31,480 WARN [Catalina-utility-1] [com.atlassian.config.ApplicationConfig] setApplicationHome Application home does not exist. Creating directory: D:\Program Files\Atlassian\Application Data\Confluence_7112\shared-home
2021-04-01 10:24:31,496 INFO [Catalina-utility-1] [atlassian.confluence.cluster.DefaultClusterConfigurationHelper] lambda$saveSetupConfigIntoSharedHome$9 Writing setup configuration into shared home...
2021-04-01 10:24:31,746 INFO [Catalina-utility-1] [atlassian.confluence.cluster.DefaultClusterConfigurationHelper] lambda$saveSetupConfigIntoSharedHome$9 Finished writing setup configuration into shared home
2021-04-01 10:24:34,107 INFO [Catalina-utility-1] [atlassian.plugin.manager.DefaultPluginManager] lambda$earlyStartup$3 Plugin system earlyStartup begun
2021-04-01 10:24:37,517 WARN [FelixStartLevel] [extender.internal.support.ExtenderConfiguration] addDefaultDependencyFactories Gemini Blueprint extensions bundle not present, annotation processing disabled.
2021-04-01 10:24:40,628 INFO [Catalina-utility-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system earlyStartup ended
2021-04-01 10:24:40,628 INFO [Catalina-utility-1] [atlassian.plugin.manager.DefaultPluginManager] lambda$lateStartup$4 Plugin system lateStartup begun
2021-04-01 10:24:43,574 INFO [Catalina-utility-1] [atlassian.plugin.manager.DefaultPluginManager] logTime Plugin system lateStartup ended
2021-04-01 10:24:44,839 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
2021-04-01 10:35:48,202 WARN [http-nio-80-exec-6] [com.opensymphony.xwork.DefaultActionInvocation] executeResult No result defined for action com.atlassian.confluence.setup.actions.SetupStartAction and result input
-- referer: http://10.86.47.168/setup/setupstart.action | url: /setup/dosetupstart.action | traceId: 005070cf784135c1 | userName: anonymous | action: dosetupstart
2021-04-01 10:38:52,074 WARN [http-nio-80-exec-1] [com.opensymphony.xwork.DefaultActionInvocation] executeResult No result defined for action com.atlassian.confluence.setup.actions.SetupStartAction and result input
-- referer: http://10.86.47.168/setup/setupstart.action | url: /setup/dosetupstart.action | traceId: 007a58b5d9f46292 | userName: anonymous | action: dosetupstart
2021-04-01 10:38:58,768 WARN [http-nio-80-exec-6] [com.opensymphony.xwork.DefaultActionInvocation] executeResult No result defined for action com.atlassian.confluence.setup.actions.SetupStartAction and result input
-- referer: http://10.86.47.168/setup/setupstart.action | url: /setup/dosetupstart.action | traceId: 0099bb59c65eb859 | userName: anonymous | action: dosetupstart
2021-04-01 10:43:09,157 WARN [http-nio-80-exec-7] [com.opensymphony.xwork.DefaultActionInvocation] executeResult No result defined for action com.atlassian.confluence.setup.actions.SetupStartAction and result input
-- referer: http://10.86.47.168/setup/setupstart.action | url: /setup/dosetupstart.action | traceId: 001a5acf8161ceb7 | userName: anonymous | action: dosetupstart
2021-04-01 11:01:33,092 WARN [http-nio-80-exec-1] [com.opensymphony.xwork.DefaultActionInvocation] executeResult No result defined for action com.atlassian.confluence.setup.actions.SetupStartAction and result input
-- referer: http://10.86.47.168/setup/setupstart.action | url: /setup/dosetupstart.action | traceId: 0003411b3fcec108 | userName: anonymous | action: dosetupstart

It doesn't seem that the selected item from the previous page is not defined, but why would that be?  Which other logs should I look at?

In looking at access logs, it seems there is a 403 error 

pr/2021:10:35:48 -0400] - http-nio-80-exec-6 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 142ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:10:36:54 -0400] - http-nio-80-exec-5 10.55.144.135 GET /s/t2nffl/8701/s1989095185/1.0/_/download/resources/confluence.web.resources:ajs/images/brand-images/atlassian/atlassian-horizontal-blue.svg HTTP/1.1 200 0ms 2708 http://10.86.47.168/s/9180108f883663ab0f36d46a4851f5a6-CDN/t2nffl/8701/s1989095185/1.0/_/download/batch/confluence.web.resources:ajs/confluence.web.resources:ajs.css Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:10:38:52 -0400] - http-nio-80-exec-1 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 219ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:10:38:58 -0400] - http-nio-80-exec-6 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 78ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:10:42:31 -0400] - http-nio-80-exec-3 10.55.144.135 GET /favicon.ico HTTP/1.1 200 0ms 4259 http://10.86.47.168/setup/dosetupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:10:43:09 -0400] - http-nio-80-exec-7 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 250ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:11:01:33 -0400] - http-nio-80-exec-1 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 250ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:12:54:33 -0400] - http-nio-80-exec-4 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 281ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:12:54:50 -0400] - http-nio-80-exec-3 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 203ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63
[01/Apr/2021:12:55:39 -0400] - http-nio-80-exec-7 10.55.144.135 POST /setup/dosetupstart.action HTTP/1.1 403 220ms 59244 http://10.86.47.168/setup/setupstart.action Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36 Edg/89.0.774.63

 

Which I can't seem to track down.  Any thoughts on why this would occur?

Hi Nancy,

You did receive a "Confluence is ready to serve" message, and that typically means that setup is complete and you should be able to access Confluence.Try restarting the service while tailing logs to see what occurs.

You may be receiving this error because you entered unfriendly data or Confluence can't do what it needs to with the data. Check permissions on the install directory, start / stop confluence with the service (so that it is running with the correct user), and verify your database collation / setup is Atlassian's recommended configuration.

Also, can you indicate what was entered on the 'previous screen?" Please obfuscate private data, but keep any special characters or symbols. Cheers!

The only thing on the previous screen was two buttons.  One that basically said I'll set it up myself, and the other that said basically, set it up for me.  I chose, I'll set it up myself.

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DEPLOYMENT TYPE
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