Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why has Atlassian Confluence got such a rubbish bug reporting system

Every time I try to use the bug reporting system it's a nightmare. 

Firstly, it's damn hard to find!

Secondly, the whole interface is a confusing, bewildering mass of 'bits'n pieces'

Thirdly, it keeps wanting you to put some kind of SQL type statement in first?

Fourthly, you get taken to other jira boards or back out 

Fifthly, it's simply a nightmare to report anything.

I believe this to be deliberate, to dissuade users from reporting bugs (which anyway, are never fixed).

1 answer

0 votes
Charlie Misonne Community Leader Jun 24, 2022

Hi Nicholas,

Are you referrnig to the public issue tracker on ?
Because you can't file a bug directly in there.

Or is it about the support poral on ?

See... you've just proved my point.... 

Going into Jira issue tracker is like going into the tower of babble - hopeless to find a particular bug report.

and support portal is no good as it responds with:


However, as Atlassian Confluence never get round to fixing things and have a 'Policy' absolving themselves, it is pretty pointless even considering reporting bugs.

Just trying to point out that the 'Table of Content Zone' macro zaps all the text formatting inside it. Not going to hold my breath about that being fixed any year soon.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

294 views 2 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you