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Why has Atlassian Confluence got such a rubbish bug reporting system

Every time I try to use the bug reporting system it's a nightmare. 

Firstly, it's damn hard to find!

Secondly, the whole interface is a confusing, bewildering mass of 'bits'n pieces'

Thirdly, it keeps wanting you to put some kind of SQL type statement in first?

Fourthly, you get taken to other jira boards or back out 

Fifthly, it's simply a nightmare to report anything.

I believe this to be deliberate, to dissuade users from reporting bugs (which anyway, are never fixed).

1 answer

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Charlie Misonne
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 24, 2022

Hi Nicholas,

Are you referrnig to the public issue tracker on ?
Because you can't file a bug directly in there.

Or is it about the support poral on ?

See... you've just proved my point.... 

Going into Jira issue tracker is like going into the tower of babble - hopeless to find a particular bug report.

and support portal is no good as it responds with:


However, as Atlassian Confluence never get round to fixing things and have a 'Policy' absolving themselves, it is pretty pointless even considering reporting bugs.

Just trying to point out that the 'Table of Content Zone' macro zaps all the text formatting inside it. Not going to hold my breath about that being fixed any year soon.

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