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Why does my Jira Gadget in Confluence show during edit, but goes blank after publish?

I'm trying to add a Jira gadget to a Confluence page. The gadget shows up fine when I initially add it when the Confluence page is in edit mode. And usually when I then first publish it it shows up fine. But then if I do a refresh, the frame remains but the gadget content goes away. Does anyone have an idea why this might be happening? Have I maybe missed a specific setting somewhere?

Screen Shot 2021-02-11 at 3.55.13 PM.png

Screen Shot 2021-02-11 at 3.55.32 PM.png

I don't see anything in the Confluence "General Settings" with regards to allowing gadgets from elsewhere. However, when I am in edit mode and go to Insert/View More/External Content, all of our Jira gadgets show up there and appear to be available for use. 

We're on Jira Cloud. Thanks in advance!

 

Brad

1 answer

0 votes
Fadoua Community Leader Feb 11, 2021

@Brad Lackey 

This sounds to me like a glitch. Let's see if by tomorrow you are still experiencing this issue I will share the link so that you can raise a ticket with Atlassian.

Best,

Fadoua

Hi Fadoua!

I appreciate your response!

So I just opened my Confluence page in a new Chrome tab and it displayed just fine. Then I refreshed it, and all I get back is a blank frame the same as my 2nd attachment above. :( 

 

Cheers!

Brad

Fadoua Community Leader Feb 16, 2021

@Brad Lackey please click here then submit a support ticket to Atlassian.

Don't forget to share with us please the fix.

Best,

Fadoua

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