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Why does my Jira Gadget in Confluence show during edit, but goes blank after publish?

I'm trying to add a Jira gadget to a Confluence page. The gadget shows up fine when I initially add it when the Confluence page is in edit mode. And usually when I then first publish it it shows up fine. But then if I do a refresh, the frame remains but the gadget content goes away. Does anyone have an idea why this might be happening? Have I maybe missed a specific setting somewhere?

Screen Shot 2021-02-11 at 3.55.13 PM.png

Screen Shot 2021-02-11 at 3.55.32 PM.png

I don't see anything in the Confluence "General Settings" with regards to allowing gadgets from elsewhere. However, when I am in edit mode and go to Insert/View More/External Content, all of our Jira gadgets show up there and appear to be available for use. 

We're on Jira Cloud. Thanks in advance!



1 answer

0 votes
Fadoua Community Leader Feb 11, 2021

@Brad Lackey 

This sounds to me like a glitch. Let's see if by tomorrow you are still experiencing this issue I will share the link so that you can raise a ticket with Atlassian.



Hi Fadoua!

I appreciate your response!

So I just opened my Confluence page in a new Chrome tab and it displayed just fine. Then I refreshed it, and all I get back is a blank frame the same as my 2nd attachment above. :( 




Fadoua Community Leader Feb 16, 2021

@Brad Lackey please click here then submit a support ticket to Atlassian.

Don't forget to share with us please the fix.



Thanks, @Fadoua !  I was just about to enter this, and I've noticed that my 2-dimensional filter that I added to my Confluence page is now displaying data as expected. Even following multiple refreshes. And I had others on my team try it as well. It appears to be working as expected now.

Appreciate your feedback!

Like Fadoua likes this
Fadoua Community Leader Mar 01, 2021

Glad it is finally working for you :)

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