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Why do some of my attempts to attach MP4 files not work?

I have four Confluence pages. I have successfully attached MP4 files to two of them. On the other two, however, I get a "Generating Preview" message where the attached files should be.

 

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Srinatha T Atlassian Team May 31, 2022

Hi @Richard Moens , so uploading the .mp4 file via multimedia macro worked fine?  Let us know because if some one refers this in the future they will have some clarity on the solution. 

Thanks,

Srinath T 

Yes everything is working fine now. 

Like Srinatha T likes this
Srinatha T Atlassian Team Jun 08, 2022

Thanks for the update Richard.

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Answer accepted
Srinatha T Atlassian Team May 25, 2022

Hi @Richard Moens ,

Welcome to Atlassian community. 

Are you uploading it via multimedia macro and its not rendering is it? Can you share the screenshot for better understanding?

Thanks,

Srinath T 

Thanks. I got it working.

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