Why do fields keep disappearing on create issue screen

Question

Using jira cloud, why do fields keep disappearing even after I hit the ellippsess and add them to the create issue screen.

I know that there is a terrible native issue with jira - https://jira.atlassian.com/browse/JRACLOUD-80437. That you can't enforce globally what appears on the create issue screen, users need to add it themselves (if I am wrong here, thank the heavens and please tell me how to do this).

But the issue for this ticket, why do the fields disappear and have to be re-added from time to time, doesn't what the board, scheme, or user. I have everything broken apart properly so it isn't like a single incident.

Thank you, have my soul here, this is terrible and really annoying for myself and everyone else.

philipf · Answer

My setup is

1. Project specific issue and screen schemes

2. I do also have specific field schemes per project

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I understand that the create screen fields that appear need to be set once by the user and the ellipses but they keep disappearing on people (and myself). I thought it was a cache thing but that didn't do anything.

Benjamin_tmh9yg · Answer

HI @philipf ,

Welcome!

Haven't encounter an issue with fields disappearing the create issue screen. Once a field is added, it should be there unless its set as hidden in your field configuration scheme.  If you can provide steps on how you are configuring the setup, that may shine some light on what could be other possible causes.

Thanks!