Why did Confluence send a "recommended" email to all users?

I'm hoping this will be an easy question someone can answer. We have been using Confluence for several years now and this is the first time this has happened.

This afternoon, an e-mail went out to all Confluence users with the subject line:

"[confluence] Recommended in blah blah blah"

As the admin, I haven't changed any of the settings. I did update our plugins earlier this week.

I have begun creating a new space, so that's what was sent in the e-mail. In a Google search, I did find that I can turn off settings under "Recommended Updates Email".

I'm just curious how this was automatically turned on and if there's any other settings I need to change to disable these notifications from being sent to everyone in the company.

4 answers

1 accepted

0 votes
Answer accepted

I'm just curious how this was automatically turned on

In regards to that, if your Confluence site has public signup enabled, the Recommended Updates notification is disabled by default. If public signup is not enabled, the notification is enabled by default.

Thank you for this information. That explains it. We do have public signup disabled, so Recommended Updates notification is enabled.

We had alot of confusion after the email went out and the President of our company was a bit concerned. As the admin, I could not remember setting any notifications that would send to everyone. I do think this a great option to have. I'm grateful that we have the option to disable this option, but perhaps it should be disabled by default.

Whoever in Atlassian made the dicision to make this "feature" enabled by default needs to be fired. I now have 2000 people screaming at me for something I did not know would happen. For a piece of software used a lot in Enterprise environments this sounds like somebody at Atlassian didn't use his/her common sense.

I'm not sure I would go that far, but I have had very irate users complaining to me, and ultimately I have to take the responsibility for not turning it off.

The algorithm is not very clever either... before I turned it off I was getting the same recommendations every week, and it was all for content I had actually written.

Ok, I'll admit I have been harsh, but that's only because I just had to unplug my office phone to keep my sanity...

Yeah this certainly should never be enabled by default.  Random "look at this irrelevant page" email to all my users is really unhelpful and unprofessional.  It was an unpleasant surprise.

Agree! Enabled by default doesn't make any sense. 

Can this be turned off by default? It scared the **** out of our dev team this morning when users where reporting they were getting emails from the test instance. We have two test servers running and we were completely unaware of this feature when we upgraded. Luckily, not all people in ldap got the email.

Hallo C Parker

Yes, you can disable the email for the entire company. Here's the documentation with all the details about configuring the email:


In short, to turn off the email for the entire site, you can disabe the 'Confluence daily summary email' plugin.

The feature was first shipped in Confluence 4.2. There is also a bug in Confluence 4.2 to 4.2.4, which meant that the email is sent to all users in the company, if your Confluence site is hooked up to LDAP. This bug was fixed in Confluence 4.2.5. Here's the issue: https://jira.atlassian.com/browse/CONF-25213

I hope this helps.

Cheers, Sarah

Thank you for the information. We upgraded to Confluence 4.2.6 about a month ago. We do have public signup disabled and LDAP is not hooked up. We have made updates to the site in the past month, but the notifcations went to the appropriate people that signed up for them in a timely manner. This was the first time we had an e-mail go out to all users...most of the users have never logged into Confluence. This is the first new space I created this year, so maybe that triggered the mass notification? I will look into the issue CONF-25213 and log a new issue if it seems the criteria isn't the same.

I just disabled the 'Confluence daily summary email' plugin. So hopefully no more mass emails.

I don't know if you know off the top of your head, but have you heard of any problems with this in Confluence 4.2.11? I was considering upgrading that that version soon.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,353 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you