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Why can't I upload certain edited Office documents back to Confluence?

Jessica_Burkhart

I've been trying to test out the Edit in Office functionality for attachments and encountered a bit of a roadblock. Basically, everything works exactly as anticipated for Word documents, with a new version uploaded for each saved edit. However, I'm unable to upload the edits at all for Powerpoints and Excel files.

For each, I initially enable editing, but then receive this error when I try to save the edits to the server:

When I re-open the document after this, it tells me that "someone updated the server copy and it's not possible to upload your changes now." However, the Confluence version remains the same. Has anyone else experienced this?

Technical specs:

Windows 10, Office 2016, Google Chrome v62

Accepted answers

Shannon S

Hi Jessica,

Could you also let me know your Confluence version? Does this occur with only .xlsx and .pptx files or also .xls and .ppt?

Thank you!

Kind regards,

Shannon

All comments

Shannon S

Hi Jessica,

Could you also let me know your Confluence version? Does this occur with only .xlsx and .pptx files or also .xls and .ppt?

Thank you!

Kind regards,

Shannon

Jessica_Burkhart

Hi Shannon,

Thanks for responding! I'm currently using version 6.0.2 of Confluence Server. And I've confirmed that the issue persists with .xls and .ppt files.

Shannon S

I'm not familiar with this particular version, but I echo what Igor sent below. Is it possible to save without using Upload Center? Confluence uses the copy of the temporary file it is putting on your computer in order to update the changes to the server.

Regards,

Shannon

Jessica_Burkhart

I'm currently unaware of a method to bypass the Upload Center in this situation. I was able to get an xlsx file updated by using Save As in the document's current folder & replacing the existing file, but this still went through the Upload Center (just without failure, for some reason):

However, pptx files remain unable to update due to Upload Center failure.

My organization does not currently have the funds to incorporate another solution like Enterprise Explorer, but before starting up a budgeting initiative I'd like to try and understand why this functionality is only working sporadically in the first place.

Why does it work perfectly fine for Word documents, but not at all for Powerpoint documents, even though they go through the same uploading process? Is it something to do with our server, a Microsoft error, or an Atlassian bug? Or perhaps its a use case to be submitted with CONFSERVER-38024.

Thank you for your help!

d_jeffbethune

Hi Jessica,

Have you managed to resolve this? I am experiencing the same error.

Thanks
Jeff

d_jeffbethune

The workaround for this is described in the following bug report:

https://jira.atlassian.com/browse/CONFSERVER-57721

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