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Why can't I add not more than 10 drawings from draw.io

Matthias Schwager
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April 2, 2024

Our issue is that, for some reason, we can't add more than ten different drawings on the free license. I asked draw.io, but their only restriction is less than ten users (we have four). The system created an Error message telling me to license the product. If I try to get the free trial license, the system tells me that's not possible.

Does any know how to approach this issue?

 

We appreciate the help 

 

 

 

1 answer

1 vote
David Benson _draw_io_
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April 3, 2024

This means draw.io is unlicensed. You need some kind of license, even on the free version.

Matthias Schwager
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 3, 2024

I thought so myself and tried to get the trial license going. but for whatever reason, I get this response over and over again. 

 

any thoughts?

Screenshot 2024-04-03 171539.png

David Benson _draw_io_
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April 3, 2024

That's an Atlassian issue. If you contact Atlassian licensing and billing support, they are the only people able to help with this.

Like Matthias Schwager likes this

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