I added a new user to my 10 account limit on Confluence, bringing the total up to 6 users. When I went to add a 7th user I suddenly was no longer able to add a user (i.e. by entering their name and e-mail), I kept looking but it was as if the functionality had vanished.
I searched for answers and found this:
... basically several functions are no longer visible/usable (e.g. adding user, requesting password reset) but when I checked to see if built-in user management was disabled, which was the solution to this exact error it seems, it was not disabled.
Any other ideas on how I can fix this?
Thanks for your time!
Hey can you please post a screenshot of what your administration menu is now looking like? Is there still any user management options available? Have you checked that you have not accidentally added more users than you thought?
P.S.: Are you using Cloud or Server?
Atlassian support here.
Please rule out browser issues by trying another browser or another computer.
I did not find a bug or any other cases of the user management buttons disappearing, so if this is a bug it is not a common one.
Thanks for replying. I've tried logging in from my account and the other admin's account from multiple machines and multiple browsers (with and without cache cleared) but it remains the same.
I'm still unable to create a new user account just as I'm sure I did this last Monday (entering the e-mail, full name, username).
Not sure what happened or what I'm missing here.
I checked with the Cloud team and it looks like 6 is the magic number when the Quick Add (Create User) button disappears from the bottom and you have to use the Create User at the top right. It is obscured by the pulldown menu in your screen shot but it should look like:
This article may explain why the password reset procedure has changed:
Oh wow, I was totally mistaking this for a bug and then I got carried away as I was searching for the cause. I should have tried removing that last user I had added before it happened.
Thanks so much for providing some clarity on this, I knew something had to be going on.
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