Why can my team not find me?

Question

I am able to long into Confluence, and even edit open access pages that I have been give links to.  However, my team can't find me to me able to add me to restricted pages.  I have verified that my e-mail address and information on my profile is correct.  Any help is appreciated.

Max Foerster - K15t · Answer

Keep us posted about the progress please. :)

Nichols, Christopher · Answer

Hi Max, thank you for the information.

The user name displayed in my comments is Nichols, Christopher.

I will reach out to my admin about suspending access and re-granting.

Max Foerster - K15t · Answer

Hey @Nichols, Christopher welcome to the community!

That really sounds odd. Can an administrator verify that you are a "real" user of Confluence? What user name is displayed in the UI if you interact with a page (editing, commenting)?

I skimmed a few older Atlassian bug tickets, and it might be worth trying to remove your user's product access once ("suspend access") and grant it again.

Best, Max