Why can customer access another customer space

I spent hours trying to resolve this.

I have two client agencies. Agency A and Agency B

Each agency has its own service desk, knowledge base (space) and a organisation group given permission to access the service desk and space.

The problem:

A user from Agency A, whilst in Sapce A, when they select the search icon (magiofying glass) it is bringing back results from the other Agency B space.

I have checked the permisisons in both spaces, and Agency A group has not been given permisisons to Agency B space.  So why can they search for a page and then access that Space

 

1 answer

0 vote
Steven Behnke Community Champion Aug 17, 2017

How are the permissions set up? Can you be more detailed or show a screenshot?

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