Why am I having issues with periodically having draw.io diagrams not being displayed

[tom_sheffield]

I am having issues with not being able to see draw.io diagrams being consistently being displayed in pages.  Sometimes I can see them on a specific page and the next day I can't with nothing changing on the page or with regard to permissions.

The message displayed is:

Diagram not found 

I am also not able to load the diagrams when I try to edit them through Confluence.

I would really appreciate any guidance or advise on how to get this resolved.

Thank you in advance.

Tom.

[Marija Radovic · Accepted solution]

Hi Tom,

Do other users have the same issue?

Do you have the same issue in other browsers and Incognito mode? 

Do you have this problem with all diagrams?

Do you use Kaspersky anti-virus?

Please send us all these details and your drawio SEN via https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49

Thanks,

Marija

[tom_sheffield]

Hi Marija,

1.  Other users don't seem to be experiencing this issue.

2. It doesn't matter which browser or if I am in incognito mode.

3. Yes all diagrams are impacted.

4. Yes I am using Kaspersky anti-virus.

Not sure what you mean by drawio SEN....  Will add this to the link as well as here.

[Neghena _drawio Diagrams_]

Hi Tom,

Sorry you are experiencing issues with your draw.io diagrams. I recommend contacting customer support so they can best support you.

Here is the link: https://drawio.atlassian.net/servicedesk/customer/portal/14 

Hopefully this gets resolved soon! :)

[Kenneth Verbrugge]

Hi, I also have the same issue. Getting an error: error loading the extention!

when I try to manage the extention (enable) i get this error: 

Unrecognized field "links" (class com.atlassian.upm.core.rest.resources.PluginResource$PluginUpdateRepresentation), not marked as ignorable (one known property: "enabled"]) at [Source: (org.apache.catalina.connector.CoyoteInputStream); line: 1, column: 26] (through reference chain: com.atlassian.upm.core.rest.resources.PluginResource$PluginUpdateRepresentation["links"])

[Neghena _drawio Diagrams_]

Hi Kenneth,

As I mentioned earlier, I suggest reaching out to the draw.io support channel for this technical issue.

https://drawio.atlassian.net/servicedesk/customer/portal/14 

Best,

Neghena

[tom_sheffield]

Sorry this was not an answer. The message displayed is:

Diagram not found 

I am also not able to load the diagrams when I try to edit them through Confluence.