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Why am I having issues with periodically having diagrams not being displayed


I am having issues with not being able to see diagrams being consistently being displayed in pages.  Sometimes I can see them on a specific page and the next day I can't with nothing changing on the page or with regard to permissions.

The message displayed is:

Diagram not found 

I am also not able to load the diagrams when I try to edit them through Confluence.

I would really appreciate any guidance or advise on how to get this resolved.

Thank you in advance.


4 answers

1 accepted

0 votes
Answer accepted
Marija Radovic
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Sep 29, 2023

Hi Tom,

Do other users have the same issue?

Do you have the same issue in other browsers and Incognito mode? 

Do you have this problem with all diagrams?

Do you use Kaspersky anti-virus?

Please send us all these details and your drawio SEN via



Hi Marija,

1.  Other users don't seem to be experiencing this issue.

2. It doesn't matter which browser or if I am in incognito mode.

3. Yes all diagrams are impacted.

4. Yes I am using Kaspersky anti-virus.

Not sure what you mean by drawio SEN....  Will add this to the link as well as here.

Hi Tom,


Sorry you are experiencing issues with your diagrams. I recommend contacting customer support so they can best support you.


Here is the link: 


Hopefully this gets resolved soon! :)

0 votes
Kenneth Verbrugge
I'm New Here
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Oct 31, 2023

Hi, I also have the same issue. Getting an error: error loading the extention!

when I try to manage the extention (enable) i get this error: 

Unrecognized field "links" (class$PluginUpdateRepresentation), not marked as ignorable (one known property: "enabled"]) at [Source: (org.apache.catalina.connector.CoyoteInputStream); line: 1, column: 26] (through reference chain:$PluginUpdateRepresentation["links"])

Hi Kenneth,


As I mentioned earlier, I suggest reaching out to the support channel for this technical issue. 





Sorry this was not an answer. The message displayed is:

Diagram not found 

I am also not able to load the diagrams when I try to edit them through Confluence.

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