Hi @Dhiraj Kr_ Gupta ,
Seems that the other users may check their settings of the Outlook client and their browser (inc. ad blockers) regarding the processing of the mailto links.
Here is a list of possible issues:
Default Email Client Configuration:
Problem: The other users may not have their default email client configured properly. If the default email client is not set, the mailto link will not function as expected.
Solution: Ensure that other users have their default email client set correctly. They can do this through their system settings or their web browser settings.
Browser Settings:
Problem: Different browsers handle "mailto" links differently. If the browser settings are not configured to handle mailto links, they will not work.
Solution: Users should check their browser settings to ensure that mailto links are enabled and that their preferred email client is selected.
Email Client:
Problem: The email client might not support mailto links or might be configured differently.
Solution: Check if the email client being used by other users supports mailto links and is properly configured to handle them.
Security Settings:
Problem: Security software or browser security settings might block mailto links.
Solution: Ensure that security settings or antivirus software do not block mailto links.
HTML Rendering Differences:
Problem: The HTML rendering engine in different environments (browsers, email clients, etc.) might treat the mailto link differently.
Solution: Ensure the HTML is correctly formatted and test it in multiple environments.
URL Encoding:
Problem: The mailto link might contain special characters that need to be URL-encoded.
Solution: Ensure that any special characters in the mailto link are properly URL-encoded.
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