It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why Confluence Freezes on Chrome while editing a minute?

Hi!

I'm kind of new here. Every time I'm editing a Confluence document the screen freezes and I have to force Chrome to close. Recently, I upgraded my iOS to Mojave, before that it was working ok, but now I'm starting to hate Confluence, it has happened every time I try to use it for the whole week.

 

I hope anyone could give me any clue about what can I do.

15 answers

Same here - confluence freezes in page editing mode. Happening when deleting placeholder text, switching from narrow to widescreen mode and vice versa and marking text. 

I've taken to switching to Safari when editing :( 

Like # people like this

I had to do the same exact thing. :(

Same here. I can only edit using firefox

Like Jo_Wilkes likes this

Hangs in Chrome and FireFox on my computer when I try to create or copy a COnfluence page.

Same thing is happening to me. I have the latest chrome. Current workaround I have is to open the page in Safari and do it on there

Like Ankit Rana likes this
3 votes

Still happening in January 2020.

Same issue happening to me repeatedly with Chrome.

I have found a workaround when it freezes in Chrome. Simply copy the URL to a new tab and everything is still in place. Then just close the frozen tab.

It's not an ideal solution but at least you don't lose any work that way!

Okay, I had similar issues, especially when trying to edit, copy, or paste text in a cell of a table.  I just updated chrome to version Version 80.0.3987.106 (Official Build) (64-bit).

 

Things appear to have improved with the newest version of chrome.  I'll report back after using it more.  

Hi @Yocelin ,

Could You please check that chrome is latest version and try other browser. Other people work well? 

before that it was working ok

Looks like some bug in iOS or browser.

B.R.

Same issue here!

Google Chrome is up to date

Version 77.0.3865.75 (Official Build) (64-bit)

Working perfectly with Safari 12 and Safari Version 13.0 (14608.1.49). This issue is related to Google Chrome only.

Same issue here. It only happens when I'm editing, and mainly when I've highlighted text and am attempting to delete. 

Google Chrome is up to date

Version 77.0.3865.90 (Official Build) (64-bit)

This is happening to me too, but only when messing with formatting. Typing a comment on a story, for example, is fine -- but the second I try to use a bullet or numbered list, or code block etc that things break.

Google Chrome is up to date
Version 78.0.3904.97 (Official Build) (64-bit)

Having the same problem as everyone else, happens mainly when editing in Confluence, or editing ticket descriptions in Jira.

Same. Latest version of Chrome. Wiki constantly crashes while editing.

I'm having the same issue. This is extremely frustrating and a major issue.

Anyone from Atlassian seeing this thread??

I solved this on Chrome by removing my browser extensions one by one. I eventually found it was BrowserStack's extension causing the issue. After I removed it, I have never had the issue since.

Note though my other browsers never had the problem. That said, they have very few extensions installed compared to Chrome.

I'm running into this issue frequently on Chrome.

Seems to be happening when changing text format to code.

0 votes

A couple of our folks are running into this issue as well.  We've just started using Confluence and, while I know its good, it has been a hard sell with a bug this major.

I can confirm that this still happens on Chrome Version 81.0.4044.92 (Official Build) beta (64-bit) on MacOS Catalina. Actions that trigger a freeze/crash

 

- Editing confluence pages

- Editing Jira comments

 

Basically, I think anything with a rich text editor causes the freeze.

 

---

 

This is also reproducible on 

  1. Safari Version 13.1 (15609.1.20.111.8)
  2. Firefox 74.0.1 (64-bit)

 

---

 

A very painfully issue and has made confluence/jira pretty much unusable for me. 

0 votes
Dennis L I'm New Here May 08, 2020

May 2020 and I'm having the issue while editing action items when recording meetings. Very annoying

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

283 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you