I'm kind of new here. Every time I'm editing a Confluence document the screen freezes and I have to force Chrome to close. Recently, I upgraded my iOS to Mojave, before that it was working ok, but now I'm starting to hate Confluence, it has happened every time I try to use it for the whole week.
I hope anyone could give me any clue about what can I do.
For me it was removing the Kaspersky Anti Virus extension that fixed it for me (it was the only extension that I had installed as well). So based on Chris Dowsett's comment and mine, it looks like Kaspersky might be the culprit. Thanks.
Running Mac Os 10.15.6, Chrome - Version 85.0.4183.121 (Official Build) (64-bit)
I solved this on Chrome by removing my browser extensions one by one. I eventually found it was BrowserStack's extension causing the issue. After I removed it, I have never had the issue since.
Note though my other browsers never had the problem. That said, they have very few extensions installed compared to Chrome.
Same issue happening to me repeatedly with Chrome.
I have found a workaround when it freezes in Chrome. Simply copy the URL to a new tab and everything is still in place. Then just close the frozen tab.
It's not an ideal solution but at least you don't lose any work that way!
Okay, I had similar issues, especially when trying to edit, copy, or paste text in a cell of a table. I just updated chrome to version Version 80.0.3987.106 (Official Build) (64-bit).
Things appear to have improved with the newest version of chrome. I'll report back after using it more.
I can confirm that this still happens on Chrome Version 81.0.4044.92 (Official Build) beta (64-bit) on MacOS Catalina. Actions that trigger a freeze/crash
- Editing confluence pages
- Editing Jira comments
Basically, I think anything with a rich text editor causes the freeze.
This is also reproducible on
A very painfully issue and has made confluence/jira pretty much unusable for me.
I had exactly the same issue and was trying everything above.
Followed the hint above from Goh M & went to Chrome Settings > extensions and switched off all extensions (rather than remove them). This seems to have worked.
Fyi my extensions were for Kaspersky anti-virus, Google - Calender, Docs offline, Docs, Sheets & Slides.
Good luck all, I know how frustrating this is!
This is happening to me too, but only when messing with formatting. Typing a comment on a story, for example, is fine -- but the second I try to use a bullet or numbered list, or code block etc that things break.
Google Chrome is up to date
Version 78.0.3904.97 (Official Build) (64-bit)
Same. Especially when pasting a flow of text and images.
We were moving some comments from Jira into Confluence in edit page mode when this occured repeatedly. It gives a message about not being connected to the server.
But in reality the process is hanging the internet. All media stopped, apps froze up even on windows 10. 20 mins later had to reboot. My internet is NOT limited.
I have been super frustrated dealing with this issue for over one month now -- a productivity nightmare!
So I did some digging and turns out this Jira/Confluence freeze scenario has little to do with Atlassian but the browser extensions and apps that we have installed.
A way to troubleshoot is to:
Now you can cut down to one or two extensions which might be causing this by turning them on one by one and restarting the browser to see the behaviour.
In my case it was the Kaspersky anti-malware browser extension that was causing the freeze on latest versions of Chrome and Safari. I have opened a support case with them and shared all technical details. Hopefully they'll be able to fix this bug so I can turn it back on. Ticket# INC000012856780
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