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Where to apply Confluence developer license if confluence site won't start/open after an upgrade?

I've just upgraded from Confluence 6.15 to Confluence 7.4 in our Dev Confluence site & now the site won't open, I think its because I hadn't applied the new Developer license key.

Which config XML file can I apply the new Developer license instead? Thanks.

2 answers

1 accepted

0 votes
Answer accepted

Just apply the correct license below if you can't via the Confuence site....etc:

Shutdown Confluence

Edit the <confluence-home>\confluence.cfg.xml
o Find the License line:
o
o <property name="atlassian.license.message">AAA......................</property>
o Obtain your latest Developer license from https://my.atlassian.com and manually paste it into <property name="atlassian.license.message">..../property in a single line
Start Confluence

Below is the fix for the SQL error I received:

. Open up the Tomcat Properties Window
o Open up the services.msc panel
o Find the Confluence Service and right click on the Service Name and click Properties
o Copy the Service Name to the clipboard
o Open up a Command Prompt with Administrative rights and run this command:
o
o D:
o cd "D:\Program Files\Atlassian\Confluence\Confluence\bin"
o tomcat9w.exe //ES//SERVICE_NAME_FROM_ABOVE
o Once the Tomcat properties Window opens,, click on the Java tab
o In the Java options box, find these two lines and change these two lines:
 FROM

 -Djdk.tls.server.protocols=TLSv1.1,TLSv1.2
 -Djdk.tls.client.protocols=TLSv1.1,TLSv1.2
 TO
Ensure to leave these on separate lines

-Djdk.tls.server.protocols=TLSv1,TLSv1.1,TLSv1.2
-Djdk.tls.client.protocols=TLSv1,TLSv1.1,TLSv1.2
o Save
Start Confluence

0 votes

Did you get error in the log?

The site say's to check 2 things... SQL DB connectivivty/credentials...etc & the below:

'License Inconsistency: Confluence support and upgrades for your current license have expired.

You'll need to supply a valid license key. Confluence can't start without this.
If you have a new license, please enter it on this page and restart.

Learn more'

Check the 'atlassian-confluence.log' one SQL error appearing aswell, we're running SQL Server 11:

"The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted"

@Site Admin  Please, generate for now trial license 

and add into

http://10.2.0.132/fixonly/fixlicense.action

fyi.. tried & it didn't work, attached is the error. Have found a solution though.. Error2.JPG

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