Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where to apply Confluence developer license if confluence site won't start/open after an upgrade?

I've just upgraded from Confluence 6.15 to Confluence 7.4 in our Dev Confluence site & now the site won't open, I think its because I hadn't applied the new Developer license key.

Which config XML file can I apply the new Developer license instead? Thanks.

2 answers

1 accepted

0 votes
Answer accepted

Just apply the correct license below if you can't via the Confuence site....etc:

Shutdown Confluence

Edit the <confluence-home>\confluence.cfg.xml
o Find the License line:
o <property name="atlassian.license.message">AAA......................</property>
o Obtain your latest Developer license from and manually paste it into <property name="atlassian.license.message">..../property in a single line
Start Confluence

Below is the fix for the SQL error I received:

. Open up the Tomcat Properties Window
o Open up the services.msc panel
o Find the Confluence Service and right click on the Service Name and click Properties
o Copy the Service Name to the clipboard
o Open up a Command Prompt with Administrative rights and run this command:
o D:
o cd "D:\Program Files\Atlassian\Confluence\Confluence\bin"
o tomcat9w.exe //ES//SERVICE_NAME_FROM_ABOVE
o Once the Tomcat properties Window opens,, click on the Java tab
o In the Java options box, find these two lines and change these two lines:

 -Djdk.tls.server.protocols=TLSv1.1,TLSv1.2
 -Djdk.tls.client.protocols=TLSv1.1,TLSv1.2
 TO
Ensure to leave these on separate lines

o Save
Start Confluence

0 votes

Did you get error in the log?

The site say's to check 2 things... SQL DB connectivivty/credentials...etc & the below:

'License Inconsistency: Confluence support and upgrades for your current license have expired.

You'll need to supply a valid license key. Confluence can't start without this.
If you have a new license, please enter it on this page and restart.

Learn more'

Check the 'atlassian-confluence.log' one SQL error appearing aswell, we're running SQL Server 11:

"The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted"

@Site Admin  Please, generate for now trial license 

and add into

fyi.. tried & it didn't work, attached is the error. Have found a solution though.. Error2.JPG

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

113 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you