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Where do I find a macro to include an "Ask a Question" button?

Ron Benchetrit Sep 21, 2017

The "Questions List" macro used to display an "Ask a Question" button, but it has recently disappeared.  Is there a way to get it back or is there a new macro that I should be using maybe?

Any suggestions greatly appreciated,

Thank you,

Ron

btw, we are using Confluence Cloud

 

5 answers

1 accepted

0 votes
Answer accepted
Alice Wang Atlassian Team Nov 23, 2017

Hey Ron,

Unfortunately, the Ask button is a deprecated CQ feature, as documented on https://confluence.atlassian.com/questionscloud/blog/2017/07/functionality-update-and-moving-to-our-new-cloud-infrastructure.

 

However you can link to the ask question page as a workaround to this.

For asking a question in a global space, use this (fill in <hostname>)

https://<hostname>/wiki/plugins/servlet/ac/com.atlassian.confluence.plugins.confluence-questions/globalQuestionsViewer?ac.com.atlassian.confluence.plugins.confluence-questions.path=/questions/ask

For asking a question in a space, use this (fill in <hostname> and <spaceKey>):

https://<hostname>/wiki/display/<spaceKey>/customcontent/list/ac%3Acom.atlassian.confluence.plugins.confluence-questions%3Aquestion?ac.com.atlassian.confluence.plugins.confluence-questions.path=/questions/ask

 

Hope this helps :)

Alice Wang Atlassian Team Nov 23, 2017

@Sebastien Etorre Confluence Questions now support deep linking :)

Sebastien Etorre Nov 24, 2017

Hi Alice,

this looks nice ! I'm going to give it a try, should make our life better. Thanks for the heads-up.

Best,

Sébastien

Sebastien Etorre Nov 28, 2017

Hi @Alice Wang,

would be great if we could hard code the "Topics" parameter of the question in the URL. Would allow to create Questions 'in context', depending on the place from where they were created.

Best,

Sébastien

Alice Wang Atlassian Team Nov 29, 2017

Hey Sébastien

Yup I agree that there is still a gap in functionality of the old Ask button and the url workaround :(

I've added this ticket to keep track of this suggestion. I would suggest for you to watch and upvote there https://jira.atlassian.com/browse/CONFCLOUD-58418. 

Unfortunately I can't guarantee when we can get around to this, as we still have a busy backlog to get through and this change is not that simple - routing changes, change in source of truth for data fetching, dealing with new topics/malformed topics with bad characters etc - just being open here and setting expectations.

Warm regards,

Alice

Sebastien Etorre Nov 29, 2017

Thanks for the ticket, I'll keep an eye on it... for the years to come I'm afraid. :-(

Best,

Sébastien

0 votes
Shannon Spaniol Atlassian Team Sep 22, 2017

Hi Ron,

From the looks of this article: Integrating questions with your spaces it appears to be part of Questions for Confluence, which is one of our add-ons for Confluence.

You can try it for free for a period of time. Go to your Admin panel in your Cloud Instance, and find Discover New Applications to start your trial. 

Let me know if you have any trouble with that.

Kind Regards,
Shannon

Ron Benchetrit Sep 22, 2017

Shannon, thanks for the links, but I am already fully subscribed to the Questions add-on in my Cloud.

Still, I went through the instructions and they reaffirm that something is wrong with my site.  The instructions suggest enabling the "Ask Button" in the "Questions List" macro, but this macro doesn't exist in my system!

The next instructions suggest adding an "Ask A Question" template, however this doesn't exist in my system either!

Any other ideas?

btw, I have full administrative permissions to my site.

Shannon Spaniol Atlassian Team Sep 22, 2017

Hi Ron,

I did some research and it appears this functionality has been removed from Cloud, amongst other features, as you can see in this blog:

Functionality update and moving to our new Cloud infrastructure

This is the reason the Cloud version of Integrate Questions with your spaces doesn't include any of those steps that you're seeing in the Server version that I sent you.

Have a look at that and please let me know if you have any questions.

Kind Regards,
Shannon

Ron Benchetrit Oct 19, 2017

Shannon,

Apologies for the late reply, I'm just getting back on track with this initiative.  Since there is no longer an "Ask Question" button available in the macro, what is the suggested alternative?  Is there a hyperlink to a specific page that I can use instead for my users to ask a question?

Or, should I be using the global Question page instead of a named space?  What is the Atlassian best practice for asking questions?

Thank you,

Ron

Shannon Spaniol Atlassian Team Oct 23, 2017

Hi Ron,

On your sidebar in Confluence, do you have a Questions panel? 

If not, do you mind if I make you a support ticket in the support portal so I can have a look at your instance?

Kind Regards,
Shannon

Sebastien Etorre Nov 14, 2017

Hi Shannon,

 

having the same issue as Ron. This is a lame functional regression. "Why" the button isn't there any more is of no real interest; explaining "How" we may emulate one, or "When" the button will be back would make a bit more sense.

 

Sorry for seeming annoyed, but we are annoyed. You can't just sell stuff, and then pull the plug on features.

 

Have a nice day,

 

Sébastien

Shannon Spaniol Atlassian Team Nov 14, 2017

Hi Sébastien,

Thank you for reaching out. Since Ron hasn't been able to respond lately, I can work on this issue with you.

Could you just confirm that you are also on Cloud, and if you do not see the Questions panel on your left sidebar?

I had asked Ron if it was alright if I create a ticket for him in our Support queue so I can have a look at the instance itself, and if you'd like me to proceed that with you, please let me know! Then we can get to the bottom of this and see what the new behavior is.

Kind Regards,
Shannon

Sebastien Etorre Nov 14, 2017

Hi Shannon,


thanks for following up. We are on Cloud, I'm full admin. I do see the Questions link on the left sidebar, but this isn't the user experience we're looking to create. Everywhere else in our Spaces, users can create a content from a button next to the block where it is to appear. That used to be the case in the Questions macro. Here, Users have to navigate back up to the Main page of the Space, an there only may they see the Questions link in the left panel. Won't work.

I tried going to the Questions page, in order to put a simple link to the Question template... but you can't deep link to that template (JS button, no hard coded url).

Bad...

Sébastien

2017-11-14 15_19_57-Questions _ Google Data Studio - Google Data Studio - Expertise@Labelium - Label.png

Shannon Spaniol Atlassian Team Nov 15, 2017

Sebastien,

Thank you for confirming. So the "Ask a Question" button is not missing due to a bug, but was deprecated, and for now you will need to continue to go through the menu item as you are letting your users know. 

I will speak with the team today to see what they have in plan for us in the future, since I know the new version is something they are actively working on.

I will keep you updated with what I find out.

Kind Regards,
Shannon

Sebastien Etorre Nov 15, 2017

"button is not missing due to a bug, but was deprecated"

OMG, it's even worse. Poor design and specification, functional regression... and you guys are fine with it.

Scary.

Sébastien

Shannon Spaniol Atlassian Team Nov 15, 2017

Sébastien,

The original feature was deprecated, but that doesn't necessarily mean there will not be a similar feature later on. Please allow me to discuss with the development team and I will have more information for you.

Thank you for your understanding.

Kind Regards,
Shannon

Sebastien Etorre Nov 15, 2017

"The original feature was deprecated, but that doesn't necessarily mean there will not be a similar feature later on."

The issue is that you can't deprecate something, and leave a functional hole - even a small one - for an undetermined amount of time before some kind of replacement is expected.

Other platforms we use tend - on the contrary - to manage overlap between a feature sunset and the availability of it's new version, or substitute. Seems rational and respectful of Users.

Thanks,

Sébastien

John Minne Mar 16, 2018

removing the "ask a question" button has slowed adoption of confluence on new teams and as such we are reviewing alternatives.

0 votes
Ron Benchetrit Nov 15, 2017

Hi folks, due to this regression as well as a lack of features to organize conversations into categories (tagging was not enough), we scrapped this project.  In all honesty, our current email system provided more functionality than Questions did.  Despite numerous tries, I could not sell Questions as is to my management.

John Minne Mar 16, 2018

yup

0 votes
Sebastien Etorre Nov 15, 2017

"we scrapped this project"

Indeed. That's what eventually happens...

Thanks for opening the initial thread though. This one saved me some time.

0 votes
Martin Clayton Oct 03, 2018

Almost a year on and still no "Ask a Question" button. Questions is supposed to be integrated with Confluence but navigating away from the content that one is asking a question about is by no means integrated.

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