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When I turned off confluence access for a user it blocks the user to access jira as well Edited

I have turned off confluence licence for specific users that disables access for jira as well, the user can't proceed or access the issues in project.

1 answer

Hi @Abubacker Siddique 

What happens when the user tries to access Jira?

I'd first check the user still has Jira product access. As a Site Admin:

  1. Go to
  2. Against your site, press "Manage Users"
  3. Locate a user who should have Jira but not Confluence, and select them
  4. Ensure the user has "Has access on site" and "Jira" toggled to ON


If they do have access to Jira - but not the project - it's more likely a project permissions issue.

If this is Classic:

  1. In Jira, go to the project
  2. Go to Project Settings > Permissions
  3. Check what the user needs for "Browse Projects"
  4. Ensure the user has access via that permission - eg. if it is based on a user's project role, ensure that role is set via Project Settings > People

Note: Atlassian is changing how users access projects; in future you might find that the permissions needed in Step 3 are "Browse Projects" and "View Issues" to see the issues.

If this is Next-Gen:

  1. In Jira, go to the Next-Gen project
  2. Go to Project Settings > Access
  3. If the access level is "Private", the user will need a role to see the project's issues
  4. If they don't have access, press the blue "Add People" button to add the user to a role.


If neither of these resolve the issue, let us know what the user can/cannot do in regards to Jira at this stage :)


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