When I turned off confluence access for a user it blocks the user to access jira as well

Question

I have turned off confluence licence for specific users that disables access for jira as well, the user can't proceed or access the issues in project.

Ste Wright · Answer

Hi @Abubacker Siddique

What happens when the user tries to access Jira?

I'd first check the user still has Jira product access. As a Site Admin:

* Go to https://admin.atlassian.com/
* Against your site, press "Manage Users"
* Locate a user who should have Jira but not Confluence, and select them
* Ensure the user has "Has access on site" and "Jira" toggled to ON

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If they do have access to Jira - but not the project - it's more likely a project permissions issue.

If this is Classic:

* In Jira, go to the project
* Go to Project Settings > Permissions
* Check what the user needs for "Browse Projects"
* Ensure the user has access via that permission - eg. if it is based on a user's project role, ensure that role is set via Project Settings > People

Note: Atlassian is changing how users access projects; in future you might find that the permissions needed in Step 3 are "Browse Projects" and "View Issues" to see the issues.

If this is Next-Gen:

* In Jira, go to the Next-Gen project
* Go to Project Settings > Access
* If the access level is "Private", the user will need a role to see the project's issues
* If they don't have access, press the blue "Add People" button to add the user to a role.

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If neither of these resolve the issue, let us know what the user can/cannot do in regards to Jira at this stage :)

Ste