I have turned off confluence licence for specific users that disables access for jira as well, the user can't proceed or access the issues in project.
What happens when the user tries to access Jira?
I'd first check the user still has Jira product access. As a Site Admin:
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If they do have access to Jira - but not the project - it's more likely a project permissions issue.
If this is Classic:
Note: Atlassian is changing how users access projects; in future you might find that the permissions needed in Step 3 are "Browse Projects" and "View Issues" to see the issues.
If this is Next-Gen:
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If neither of these resolve the issue, let us know what the user can/cannot do in regards to Jira at this stage :)
Ste
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