What to do if Universal Plugin Manager (UPM) cannot connect to Plugin Exchange?

I have installed Confluence on a production system having a proxy. The browser has no problems accessing the Atlassian Plugin Exchange site and I have been able to install plugins manually.

However, Confluence Admin is not able to look for updates or new plugins to be installed from within the wiki.

It tells me

The Atlassian Plugin Exchange server is not reachable

(which is not the problem of the APE server since it is reachable from another wiki at another site) and

An unexpected error occurred. Please review the protocols.

Sometimes also

java.sql.ConnectionError: Timout (or so...)

This page

http://confluence.atlassian.com/display/UPM012/Problems+Connecting+to+the+Atlassian+Plugin+Exchange

talks about permanently disabeling the connection but I'd rather try to get it working.

I saw proxy settings mentioned as a possible source of the problem:

http://confluence.atlassian.com/display/UPM012/Upgrade+tab+shows+java.net.ConnectException

Can anybody please explain how I (well, better the admin) should configure the proxy settings of Confluence (=> Tomcat?) to be able to access the plugin exchange?

Matthias Basler

2 answers

1 accepted

Hi Matthias,

To configure Confluence to use a proxy you need to configure your System Properties in sentenv.sh (Linux) or sentenv.bat (Windows). Instructions on doing this are available at http://confluence.atlassian.com/display/DOC/Configuring+System+Properties In setenv.sh or setenv.bat you need to add the following:

-Dhttp.proxyHost=proxy.example.org -Dhttp.proxyPort=8080

where proxy.example.org is your proxy and http.proxyPort is the port that your proxy uses.

Full instructions on configuring web proxies is available at http://confluence.atlassian.com/display/DOC/Configure+Web+Proxy+Support+for+Confluence

Hope that helps,

Andrew.

is there an alternate way to push a bunch of plugins into the system ? (dropping them into a certain dir ?

You can the jar file from the Atlassian Marketplace and upload it on the Manage Addons

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

692 views 21 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you