Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What's the best way for me to give end users access to a knowledge base?


I'm investigating migrating our current support solution to Jira Service Management and Confluence.

At the moment, the knowledge base articles and the ability to post tickets are integrated into the same website:

I've configured Jira Service Management appropriately, I think, but I am not sure how best to configure Confluence.

It seems to be the case that in order to expose the content from the attached Space, I need to upgrade to a paid version of Confluence so that end users can access it anonymously. I expect many won't try to create Atlassian logins, and indeed, there is some content which is for organisations that haven't subscribed to our app yet, so will need to see content to help them decide whether or not to do that.

If I do upgrade Confluence to a paid version, will the content be shown on the Jira Service Management Portal, like our current support site, or does it only attempt to pull articles when people type in their questions?

If the latter is the case, I presume I'd need a separate URL with a 301 redirect (e.g. to share with customers and link to from our marketing website.

Any thoughts or help would be hugely appreciated.



1 answer

@Tom InglisNot sure if this helps, but Confluence Cloud will be hosted on an domain.  You can't host it on your own domain (same for JSM).

Thanks Marc.

I was intending to just use 301 redirects until such time as Atlassian supports third party CNAMES,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence Cloud

Introducing Confluence Cloud for Microsoft Teams (Available for Preview!)

Hi Atlassian Community, Remote work has shifted how teams collaborate, and we’ve heard from many of you that Microsoft Teams has become mission critical to many of your workflows, from how you chat...

2,407 views 16 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you