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I'm new to using Confluence for creating support documentation. When you create a How To/Troubleshooting document in Confluence there's an option to add tags/labels. However, what is the point of adding these tags/labels? Is it for ease of access for support agents when we try to search for articles? Do users search for articles via tags? It seems like Jira's ticketing system searches Confluence via text in the articles alone vs. using labels/tags, so hence why I'm asking who the tags/labels are intended for and what purpose they serve. Thanks!
@Abigail Mannwhen you get a lot of pages in a space, any space, it gets messy. In theory things are put in the right 'folders'. In reality someone has to keep things organized.
Labels are similar. They are useful to find and categorize content but not unless they are used well.
Basically we have had to grapple with labels ourselves and we decided to built an app that does bulk editing but restricts some features like merging. It's called Label Manager by Easy Apps.
This article doesn't answer my question because it seems like the Confluence search feature isn't searching based on tags but on the text of the article. There doesn't seem to be a way to modify the search for tags. So although your linked article claims that tags/labels are used to "make them (articles) easier to group and find" I'm not seeing the evidence of how that's accomplished.