What is the best way to restrict external users in Confluence within the global permissions ?

[Bongani Hermans]

We can't access the global permissions - page loads and no results are shown and we end up getting a run-time error.

We using the AWS instance of confluence - kindly please advise on the best way to access the global permissions so we can restrict users.

[Petter Gonçalves · Accepted solution]

Hello @Bongani Hermans

Thank you for reaching out.

Per your description, I understand you are not being able to access the Global Permissions section in Confluence due to a run-time error. can you please provide us the log details containing the details of the error? You can follow the documentation below to get this information:

Working with Confluence Logs 

Additionally, you must be able to access the global permissions as long as you're logged as a Confluence administrator, and you can edit it by following the instructions in this documentation:

1. Go to  > General Configuration > Global Permissions
2. Choose Edit Permissions. 
3. Do one of the following:
   1. Enter a group name in the Grant browse permissions field in the Group section
   2. Enter a username in the Grant browse permissions field in the Individual Users section
4. Choose Add.
5. The user or group will appear in the list. Select the permissions you want to grant.
6. Choose Save all. 

Let us know if you have any questions.

[Bongani Hermans]

Hi @Petter Gonçalves ,

May I send you the logs via email as I am unable to attach it here.

Regards

Bongani

[Petter Gonçalves]

Hello Bongani,

Thank you for your answer.

Can you copy the text of the log file with the error displayed at the time that you reproduced the error in this Community question, making sure you hide any confidential information you have in the log?

I ask you to follow this way in order to allow our troubleshooting to help other customers facing the same error as you in Community.

Additional to that, can you check if the Javascript console of your browser is returning any errors when you try to access the Global Permissions?

[Bongani Hermans]

Hi @Petter Gonçalves ,

Thanks for response - will log a ticket with atlassian support as I can't share our logs within this platform.

Regards

Bongani