What is the SLA for Standard plans for Atlassian products, i.e. Confluence, Jira & Bitbucket?

[Scott Feeney]

I could easily find the SLAs for Premium and Enterprise, but not for standard. I would like to find out the SLA for the Standard version Atlassian's product suite.  Including the URL to reference. TIA

[Vitaly_Berezovsky_SaaSJet]

Hi @Scott Feeney 

For Atlassian's Standard plans (Confluence, Jira, Bitbucket), there's no official SLA for uptime. This means if you face repeated performance issues, there aren't any specific guarantees or credits like there are with the Premium or Enterprise plans. I found this info from the Atlassian Community and their SLA documentation. Here’s a link with more details: Atlassian SLA.

Hope this helps!

[Scott Feeney]

Thanks Vitaly.  I've seen that page.  Realise those only apply to the Premium and Enterprise, but was hoping some number existed for the Standard tier.  We've had no issues, I am just getting some backup and recovery type docs together and need values for them.  Have a good day :)

[Brant Schroeder]

@Scott Feeney I believe this has the information you are looking for, let me know if it does not. https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html 

[Scott Feeney]

Thanks Brant. That has some useful information, more than I could find :), but not quite what I was chasing.  Is there a listing of a percentage somewhere please?  I see Premium = 99.9% and Enterprise = 99.95%. Was hoping for something similar (lower, obviously) for Standard, that I could work from. 

[Brant Schroeder]

@Scott Feeney Sorry was thinking support and not uptime.  I do not believe that they publish anything on standard because there is not a contractual uptime guarantee like there is for premium and enterprise. https://www.atlassian.com/legal/sla#service-level-commitment 

[Scott Feeney]

Thanks @Brant Schroeder .  I'd found that one.  I appreciate the help trying to find something. Doing a review of all my third party apps and it's been "fun" to say the least, to find suitable documentation.  The support page link, that you shared yesterday, may have to suffice.  Have a good day/evening :)