Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What exactly is a Confluence user?

Before even trialling Confluence I want to know exactly how we will be billed. Currently using Jira helpdesk we appear to be billed per user, (which is in fact per agent).
Confluence has the same wording for costs, (per user), but is this being billed for site "admins" or everyone who can access the site.

The main reason for confusion here is that I don't know if the current users need to be logged in to view confluence pages, (in which case it seems we will be billed per user), or not, (in which case I assume it's admins/agents), we are billed for and count as users.

Can somebody clarify this and remove the confusion?

Many Thanks

1 answer

1 accepted

0 votes
Answer accepted

It is more simple in Confluence, because there is only one application (Jira has three, licenced separately and jointly - a licence for Software or Service Management effectively includes a Core licence too)

A person consumes a licence if they can log into Confluence.  Admin, confluence user, any other group that has the global "can log in" permission - they all count towards the licence count.

Note 1:   Users you've flagged as dis-usered do not count (they can't log in if they're dis-usered), and the count is de-duplicated - someone in the admin group and the login group has two permissions to log in, but still only takes up one "seat"

Note 2:  Customers of a service desk (in Jira) do not need a Confluence login to read Confluence pages in a knowledge-base space associated with a service desk, their Jira accounts let them in

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

🏑 Atlympic Event: Confluence

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

477 views 18 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you