I have a corner case that is causing me fits. I happens only when users are on a specific VPN, and even then, only in one situation that we've found (so far).
Steps to re-create:
Result:
I have googled these errors and tried every troubleshooting suggestion in the first 5 or 6 pages. I've verified our database encoding settings meet the Atlassian requirements. I've looked at headers and footers and left nav and everything else I can think of.
I suspect that it has something to do with the proxy servers that traffic is routed through when users are on that specific VPN, but I can't figure out what.
We are on Confluence 5.9.11 Server edition running on Linux/mysql.
Anyone have a thought about this? Thanks!
I have seen issues such as you are reporting as a result of gzip compression being enabled. Please try disabling it on your instance by following the reverse of the instructions to enable it: Compressing an HTTP Response within Confluence
After disabling http compression please try again and let me know if it helps.
Thanks so much, Ann! I gave your suggestion a try and got a different error which gave me helpful information. I think our problem may be caused by a bespoke add-on. I appreciate your help!
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