Web form to prepopulate a Jira ticket

[Kudzi]

Hi

I was wondering what is the mapping process to get a populated web form from a customer inquiry on our website to prepopulate a Jira ticket with the same details?

[Andreas · Accepted solution]

HI @Kudzi and welcome to the community.

I would see two possibilities here:

1. Use JIRA Service Desk to display the web form or customize it (e.g. by using Refined Theme for Jira Service Desk) to fit into the design of your website.
2. Use a JIRAs REST API call to create a new issue when submitting the web-form.

[Kudzi]

Thank you very much @Andreas

[Jennifer Choban]

Hi @Kudzi

This article might help http://blog.thinktilt.com/five-options-for-creating-jira-issues-from-web-form-builders. (Note that I am with ThinkTilt- makers of one of the options mentioned.

Cheers,

Jenny