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Mike McMahon
Mike McMahon
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Oct 04, 2023

Please help. We dont want to lose our data.

Previous posts say to post here to get in touch with atlassian support.

 

Thanks

Mike

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Florian Bonniec
Florian Bonniec
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Oct 04, 2023

Hi @Mike McMahon 

You can find the retention policy in the page below.

 

Data for product subscriptions on a Free plan is stored for 15 days, while data for product subscriptions on paid plans are stored for 60 days. If you reactivate your subscription within this period, all your data and settings will be retained.

At the end of the data retention period, your product’s data will be permanently deleted and can’t be recovered. Read our Data Storage FAQs for more information.

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

 

Regards

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