Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Videos in the help centre

Hi there


I've created a Confluence article which is in a space linked to the Jira Service Desk Help Center/Customer Portal.


I drag and dropped a video into the Confluence article and it displays great in Confluence as an embedded video, but in my help center just displays as a link


Can I get the video to play within the help center? If not can I just create a link to the video that says "Click here to view the video" rather than just the name of the video as the link (see screenshot)





1 answer

1 vote
Dave Liao Community Leader Sep 25, 2020

@Asher Francis - hi Asher!

Unfortunately embedded videos aren't possible in JSD yet - Atlassian has an open ticket in their backlog, JSDCLOUD-5919. The workaround you're thinking of is also detailed in the ticket.

Thank you for the update, according to the mentioned ticket, they're currently working on a solution for this.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

312 views 2 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you