Video attachments do not play

after uploading .wmv files to confluence, but they don't play in neither Chrome, nor Firefox, nor IE nor do they play in media player when opening the link from the attachment player. Yet when I download the file to my workstation and open with MediaPlayer, the file play again.

Any suggestions ?

2 answers

thanks for the hints - the issue is that our (stoneage) version of MediaPlayer doesn't https :-(

0 vote
Boris Berenberg Community Champion Aug 18, 2012

Hey RLE,

Are you embeding them into the page using the Multimedia macro? Is there anything special about these wmv files? Could you tell me how large they are (filesize), and how long they are (time)?

Also, take a look at: https://confluence.atlassian.com/display/DOC/Embedding+Multimedia+Content and see if maybe you overlooked something.

Cheers,
Boris Berenberg
Atlassian Support - San Francisco
Enjoyed the support?! Tweet us! #atlassiansupport

just found the issue (not the resolution yet). when i access the OLD over https I get the same effect as with NEW. any hints what could be wrong ?

(this is quite urgent - it is our corporate CIO's weekly video blog... quite embarassing if that would not work on Monday)

Boris Berenberg Community Champion Aug 18, 2012

I think the issue may be with your HTTPS certificate. Are you using a self signed one? Do you have an error from within WMP which you can provide?

Thanks Boris - checked the url before, nothing that helps there, filesize is 33MBs (have bigger ones, but thought to try with a couple of smaller first - all the same result). Length is between 2 and 10 minutes - again same result for all of them.

On our old confluence 3.5.2 it worked (still works) on the new one 4.2.5 it doesn't - uploaded the same file in both places. Other differences are

OLD is running on windows, NEW on linux

OLD supports http, NEW only https

...any suggestions

thanks for the hints - the issue is that our (stoneage) version of MediaPlayer doesn't https :-(

not an atlassian issue, plain old MS BS...

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