Verified email, then this

David O_Hara April 22, 2023

Clearly this is not correct. My homepage doesn't seem to have set up properly.

IMG_5774.jpeg

please help,

Dave O'Hara

2 answers

0 votes
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2023

This is an odd one - it's not a Confluence problem, it's something in your network or browser.

As Brant says, try another browser, but if the same occurs, you're going to need to start doing network tracing - try "nslookup" on the server address, and then "trace route" tools to see if your browser can actually reach the server.

David O_Hara April 24, 2023


IMG_5794.jpegTried it on Chrome on iPhone. This is the error this time.

 

Dave

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2023

"error name not resolved" means that your network is unable to look up or connect to the IP address the URL is for.

Either your network is not resolving it, or the URL does not exist.

David O_Hara April 24, 2023

Thanks for your reply Nic.

My network has no trouble resolving web addresses. The url has been served to me and will not resolve, which echoes my original assertion that it is malformed in some way.

I've tried it with two different browsers as requested. It just doesn't work, therefore I could not really rely on the program for my needs.

Dave

0 votes
Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 22, 2023

@David O_Hara Welcome to the Atlassian community

Try logging out clearing your cache and seeing if you can access the Confluence space after you log back in.

David O_Hara April 23, 2023

Hi Brant, thanks for the reply.

I've tried what you suggested and this time it forces me to login again, which works, but then I get the same error message once the system accepts my login criteria.

Dave

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 23, 2023

@David O_Hara what if you use a different browser?

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