Using /variables in page templates and pages does not seem to work completely am I missing a step?

[Eric McLean]

I am attempting to add a multi-line text variable to a page template.  I followed an online video and all seemed pretty simple.  When I attempt to add the variable, however, I get first get a message that says something like, "This template uses variables. Once you fill them in, the information you supply will become part of the content in your new page."  I then click somewhere on the page, expand the expand macro for example, and the variable disappears.  Did I miss some configuration step?  I am attempting this work in my personal space, so I am a space admin.

[Alexis Robert]

Hi @Eric McLean , 

I have just tried it and did not get any error when adding variables. Did you follow this documentation : https://support.atlassian.com/confluence-cloud/docs/create-a-template/

It just says to use the macro "variable" and then add whatever information is needed (name, type). 

Let me know if this helps, 

--Alexis

[Eric McLean]

Hi @Alexis Robert ,

Thanks for the response.  I believe I've followed the instructions correctly.  I can see the variable as I am creating the page, but once I click the Create button, it disappears.  While editing the template, I still see the variable saved with the template.  

[Alexis Robert]

Hi @Eric McLean , 

looks like you're doing the right thing, I'm not sure why your variable disappears.

Here's what it looks like on my Confluence, when creating the template, using it to create a page, and publishing it :

Template :

Creating a page :

Publishing a page : 

Let me know if this helps, 

--Alexis