When we were in our product development cycle, we decided to host all of our customer documentation in Confluence.. We decided to create a single account called "customer" and then give that to all of our customers so they can access our documentation..
Problem is we now want to control that process a bit.. So were faced with buying a confluence license for each customer (ouch!!) or moving everything to a different type of wiki...
Have others faced a similar dilemma?? what choice did you make??
You are correct that we dont want customers to read each others data.
Still have the problem of buying a license for each user just to login.. But each user is only going to be a readonly user.
I think its more likley that we need to export of expose several documenation spaces into another system like drupal...
If you want to avoid buying a license for each user when they can only read the content of Confluence (no write), you might want to enable anonymous access to your Confluence.
This would ensure that you don't need to buy another license as anonymous users is not counted as a licensed user.
Hope it helps.
I think there is a scenario here that has been completely missed. I agree with the OP, it's cost prohibitive to give every customer user a login but frequently that is exactly what we need to do make projects and issues visible to different clients from time to time. We almost need a class of "external party" concurrent-use logins; i am even happy to pay for them so that we can make accounts for customers that dont need to be in all the time.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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