Do you know if we can follow customer satisfaction on a dashboard using by Pie chart gadget?
I don't find customer satisfaction in the list of statistic type.
I understand that you are looking to be able to use the CSAT data collected from Jira Service Desk within a gadget on a dashboard. Unfortunately, this information is not yet something you can retrieve via that gadget type. There is a feature request to make the CSAT data searchable via JQL over in JSDSERVER-4799. If this was implemented it could then be possible to use that gadget or others to display this information.
There is also a corresponding request for Jira Cloud platforms in JSDCLOUD-4799.
Sorry there does not appear to be a clear way to make this work today, but I would recommend watching and voting on that issue in order to see potential updates or other possible workarounds that might help here.
You can make a filter count report based on a filter (I have done this where I have more than 1 project I want to display. Looks horrible but gets the job done.
For 1 project I created a custom report in the way shown in my screenshot. I then used a Service desk report and can show a graph and a average of the satisfaction in that project.
- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...
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