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Using Pie Chart Gadget with jira service desk customer satisfaction

Hello community,

Do you know if we can follow customer satisfaction on a dashboard using by Pie chart gadget?

I don't find customer satisfaction in the list of statistic type.

Image 2.png

Thank you

 

1 answer

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Answer accepted
Andy_Heinzer Atlassian Team Jan 14, 2020

Hi Cedric,

I understand that you are looking to be able to use the CSAT data collected from Jira Service Desk within a gadget on a dashboard.  Unfortunately, this information is not yet something you can retrieve via that gadget type.  There is a feature request to make the CSAT data searchable via JQL over in JSDSERVER-4799.  If this was implemented it could then be possible to use that gadget or others to display this information.

There is also a corresponding request for Jira Cloud platforms in JSDCLOUD-4799.

Sorry there does not appear to be a clear way to make this work today, but I would recommend watching and voting on that issue in order to see potential updates or other possible workarounds that might help here.

Andy

Hi Andy,

Thank you for your answer.

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