Using Confluence to create document based knowledge base

Hi!

I have been tasked with making a lot of documents available in a searchable knowledge base. We already own Confluence so I want to leverage that. The documents live on SharePoint, but the UI there just isn't what we are looking for. The conecpt of having a page for each document with a brief summary then a link to the document is very well received.

Now, my challenge is to make the process of adding documents VERY simple for non-technical people (don't even talk about using wiki markup language). I have used Scaffold to create an "add new page" link that takes them to a easy enough page with a place to enter the doc title and a description. Easy enough.

The challenge now is how to I get them to link the document? I am hoping for some kind of "browse" button where they can browse to the doc and that will put the link right on the page.

Any thoughts? I am also open to general thoughts on how others have used Confluence to do this same thing.

Thanks,

Shawn

3 answers

1 accepted

0 votes
Accepted answer

Thankks for the suggestions. I will check them both out.

I will close this question as it seems this may be as close as we get for now :).

0 votes

Three very quick points/ideas which may not apply to your cases

  1. My current client discourages attachments, and find the "word import" trick has enabled us to get rid of a nice wide swathe of documents completely.
  2. Confluence 4.0 doesn't have wiki markup - the editor has been rewritten. Worth a look and an upgrade?
  3. Have you looked at user macros? My thought would be a macro that you could a) stick on a template page and b) derive the document location from the title of the page? (e.g. if they called the page "My Doc 104", your macro would display a link to https://yourdocrepo/space-name/my.doc.104 and you can play tricks like "open in new window" with the url and so on)

Hallo Shawn

This documentation may be useful:

http://confluence.atlassian.com/display/DOC/Developing+a+Knowledge+Base+on+Confluence+Wiki

It is a set of pages written by the Atlassian support team, about building a knowledge base in Confluence. One of the pages is about templates, and there are other useful techniques too.

I hope this is helpful!

Cheers, Sarah

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,132 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you