Our company hosts branded versions of its CRM product for various customers. For each version, we use Confluence to host Online Help by customer/brand. We started small with two brands, but in one year have grown to five and are expecting that to possibly double again with in a year.
The obvious advantage of using Confluence for help content is to make tech writing a community project. The reality is that the tech writing task falls largely to one person. So far, the tech writer maintains separate spaces for each brand. Since the content is largely similar, this has been sustainable with the small number of brands, but this could get painful as the number increases. As of now, the customers view help content as anonymous users (no login, hence no permissions filtering possible). The content includes the following variables.
I can think of two strategies.
Both methods require separately branded spaces for the rendered content, so no difference there?
Does anyone have experience using Confluence as a single-source CMS like this? Can you offer a different strategy or point me to existing documentation or answer threads on this issue? Will any summit sessions address this? Thanks for your time.
I am also under similar situation. However there is no customer specific branding on the pages, but some features are required to show/hide from the actual documentation.
Not sure, if this can be achieved by creating "Master" space. Because, if I use "Include Page" Macro, I still cannot control at which level a topic should appear.
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