Using Confluence as a Knowledge Based

[Benjamin Yong]

Hello, I would like to make some enquire. I'm trying to get myself started on using Atlassian; Confluence - Cloud as part of my knowledge base. However - as I am intending to make these information public, available in the public domain through my corporate website.

I'm facing the trouble/problem of interfacing the information into my corporate website.

I am not sure if this is the correct way of using confluence as a knowledge base - but it does seem like it is suppose to work in this manner. 

Please bear this in mind - that not all user who is going to access this knowledge base information is going to plan to have an confluence account. 

Thank you for showing me the correct way to implement confluence.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Confluence works as a knowledge base mostly by serving up pages with KB articles on them.  The people who need to read the articles are expected to visit the Confluence pages with the information on them that they need.  It is not expected to be serving any articles through other systems.

You can have KB users who don't have Confluence accounts, in two ways - make the site anonymously accessible, or include a space as the knowledge base behind a Jira Service Management system, which lets Jira "customers" see all the articles.

[Benjamin Yong]

Hi, 

Thank you for your replies.

On your first point - I would expect my visitor who search up the KB articles to visit my website first, before navigating themselves to the respective KB article page to read up on the information that is required of them.

I would like to give it a try on your first suggestion - making the site anonymously accessible. Are you able to provide any article on the instruction to roll out the first implementation? 

Thank you

[Nic Brough -Adaptavist-]

Ok, for the first point, just make Confluence part of your website, so they can go directly to the pages they need, or create something in your site that can search Confluence.

On the anonymous side, yes, you need to do two things

• Go into the global permissions and enable anonymous access to the system
• Go to each space you want to make public and add anonymous access to the permissions (this is off by default, and although you can enable it without the global setting, it won't work without the global permission)

[Benjamin Y_]

Yes, that's is what I thought Atlassian - Confluence could do, or suppose to do. Pretty straightforward and nothing to fancy. do you know if there are any documentation or articles to illustrate the above steps that you've mentioned? I've tried to navigate myself on the platform - but it does seems to be working for me.

Or that I'm getting lost on the platform?

[Nic Brough -Adaptavist-]

I'm not sure, the docs probably won't help because my answers were just a very short version.

What are you seeing on the global and space settings?