Users Are Getting Access Denied message After Admin Grants Access to Confluence

[Tanisha]

My license allows 40 users on Confluence. As an admin I've granted Confluence access to my users, however everyone I've granted permission to is getting an Access Denied page.

I followed the instructions on this Help page and nothing has worked: https://confluence.atlassian.com/display/ONDEMANDKB/User+Can't+Access+Confluence

I've tried the following to no avail:

• Granted access to individual users for Confluence and specific spaces
  
  
• Created a group called "Confluence Users" and granted the group Space Permission to a space
  
  
• Granted "Confluence Users" Group Global Permission Access
  *I tried adding individual users to Global Permission but none of our team member names were showing up. I was able to add admins, but non-admins weren't showing up in the auto-search.

I see that another Confluence user had this same issue, here: https://answers.atlassian.com/questions/276091/you-have-not-been-granted-access-to-confluence

Is my issue related to an existing problem? Please help.

Thanks,

Tanisha

[Abdoulaye Kindy Diallo · Accepted solution]

Hiya mate,

You could be hitting into this user management bug. Feel free to raise an issue under the OnDemand project in https://support.atlassian.com. We will apply the fix for you.

[Deividi Luvison]

Interesting, could you please go to Confluence admin > Global permissions and take a screenshot of that page?

Also in Confluence Admin > Users, check for a user that is also failing to login and click in edit groups, take anotehr screenshots.

After you send the above I will be able to confirm you if theres anything we can try or if you will need to raise a support case at support.atlassian.comso our OnDemand team can validate this.

Thanks and Regards,

David|Atlassian Support

[Tanisha]

Third screenshot attached.

[Tanisha]

Hi Deividi,

I'm attaching the screenshots you requested. I'm providing three images because I wasn't sure if you wanted me to show you the edit user view of one of the failing users or a group list view.

• Confluence admin > Global permissions
  File: "View_Global_Permissions_-_Confluence_-_2014-05-20_09.25.41"
• Confluence Admin > Users > User (Who's failing to Login)
  File: "User_Management_-_User_Cant-login-_2014-05-20_09.28.45"
• Confluence Admin > Users > Groups > Confluence Users (a group I created)
  File: "User_Management_-_Groups_confluence-users-group-_2014-05-20_09.30.04"

[Tanisha]

Third screenshot attached.

[Deividi Luvison]

Everything looks correct, could you please proceed opening a case to support.atlassian.comso OD team can check this?

Make sure to add those screenshots and the other this awnser post.

Thanks and Regards,

David|Atlassian Support

[Tanisha]

Attached 3rd screenshot.

[Tanisha]

The problem was resolved. A fix was implemented for my issue. Thanks.

[Kate (Ext 7059)]

Can I ask whether the fix implemented might throw light into the issue we're collectively seeing / offer an idea what might be occuring?

[IT Staff]

Hi Team

Having same issue - can we know what the resolution was please?