My license allows 40 users on Confluence. As an admin I've granted Confluence access to my users, however everyone I've granted permission to is getting an Access Denied page.
I followed the instructions on this Help page and nothing has worked: https://confluence.atlassian.com/display/ONDEMANDKB/User+Can't+Access+Confluence
I've tried the following to no avail:
I see that another Confluence user had this same issue, here: https://answers.atlassian.com/questions/276091/you-have-not-been-granted-access-to-confluence
Is my issue related to an existing problem? Please help.
Interesting, could you please go to Confluence admin > Global permissions and take a screenshot of that page?
Also in Confluence Admin > Users, check for a user that is also failing to login and click in edit groups, take anotehr screenshots.
After you send the above I will be able to confirm you if theres anything we can try or if you will need to raise a support case at support.atlassian.comso our OnDemand team can validate this.
I'm attaching the screenshots you requested. I'm providing three images because I wasn't sure if you wanted me to show you the edit user view of one of the failing users or a group list view.
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