Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

User tests successfully but remains unsynced

My instance syncs with 2 Microsoft Active Directory (Read Only, with Local Groups) It is common for users to be testable in both of them but remain unsynced even when a sync was just performed. What could cause this? Thank you.


Test basic connection : Succeeded
Test retrieve user : Succeeded
Test user rename is configured and tracked : Succeeded
Test get user's memberships : Succeeded, 4 groups retrieved
Test retrieve group : Succeeded
Test get group members : Succeeded, 824 users retrieved
Test user can authenticate : Not performed

2 answers

2 accepted

0 votes
Answer accepted

Please update synchronization interval then click on test settings and finally save updated settings then do manual synchronization.

0 votes
Answer accepted
Fabian Lim Community Leader Jan 31, 2022

Hi @Joshua Wilfong

We had similar issues with the confluence server before.  

One workaround that you can try is to update the the user's profile in Confluence.  Go to the user's profile in confluence and update the "about me" section with "hello".  

This triggers the account to sync. user group and license information.

If you still have issues, you may want to contact Atlassian Support.


 Thank you. This user does not have an account yet, but in my experience if I create a internal account it stays internal and never syncs with AD even if the username match.

I created an account for here and it immediately found her in LDAP. thank you.

Like Fabian Lim likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events