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User profile looks different than in the documentation?!

Stefan Ernst

I dont know what it is, but our user profile picture dialog looks different than the one in the documentation:

https://confluence.atlassian.com/display/DOC/Choosing+a+Profile+Picture

it looks more like this

when you click upload picture you can upload a photo but not change back to the user avatar. Was this changed in Conf 5 and the documentation was not updated? Or does this have something to do with ldap users and non ldap ones?

Accepted answers

Stefan Ernst

Everyone who has this problem, check out

CONF-30693

Disable the Confluence Profile Plugin and see if that helps.

All comments

Deividi Luvison

Hey Stefan,

How are you?

What you mean by upload a picture but not change the avatar back?

Could you please tell me which actions your are taking (step by step) the expected behaviour and actual behaviour you are getting?

Thanks and Regards,

David|Atlassian Support

Stefan Ernst

hey David,

in Conf 3.5 we used to have these little colorful avatars (which you can see in the screenshot in the documentation), in 5.1.3 they are gone and we are left with a simple picture upload form. I'm not sure if they were removed and the documentation is not up-to-date or we have a module not working.

best regards

Deividi Luvison

I don't know exactly what caused this behaviour, so let me give you a work around that might work and then I will ask you a couple questions to find out more about what happened .

First:

Go to Confluence Downloads Archive page.
Download the 5.1.3 Standalone Zip Archive.
Navigate to your <Confluence_Install>\confluence\images\icons\profilepics.
Extract the 5.1.3 Standalone Zip Archive.
Navigate to <atlassian-confluence-5.1.3>\confluence\images\icons\profilepics
Copy all the images from the Zip archive and then paste those images in <Confluence_Install>\confluence\images\icons\profilepics.

Once you done those steps please go back to the profile picture page and check if you are able to see the avatars.

Now for the questions ,

When Confluence was upgraded version 3.5 to 5.1, did or you upgraded to the bridge version 5.0.3 first or went straight to 5.1.3?

Did you had any recent activities on Confluence environment, like moving Confluence to another server?

Please let me know how it goes.

Thanks and Regards,

David|Atlassian Support

Stefan Ernst

hey David. We upgraded the database to 4.3 first (which was recommended in the docs) then to 5.1 directly (not via 5.0). After we did that, we switched off the old server (a rusty old Windows 2003 machine) and launched Conf 5.1.3 on the new server.

I will try your suggestion

best regards

Stefan Ernst

Everyone who has this problem, check out

CONF-30693

Disable the Confluence Profile Plugin and see if that helps.

Deividi Luvison

Thanks for posting the reply Stefan

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