User profile listed 6 times in People Directory

A user profile (the one of the administrator who initially set up the OnDemand instance with JIRA and Confluence) appears 6 times under the People Directory. All links point to the same profile (there is only one user). What can I do?

Thank you in advance.

2 answers

1 accepted

0 vote
Jason Worley Atlassian Team Oct 27, 2013

It could be a corrupt index so you can try reindexing. Typically however, if its a corrupt index, you would see more than 1 user duplicated so if reindexing doesn't solve the problem and you have Confluence OnDemand, open a support ticket requesting that we rebuild the index from scratch.

Thank you. Rebuilding the index didn't solve the issue so I opened a ticket.

Thanks, Jason also linked that site but the only applicable fix for me (given the setup and that it's OnDemand) is the index rebuild that didn't help.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

277 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you