User directory sync fails instantly

kardon January 27, 2020

Hello,


when trying to synchronize our AD with Confluence, it fails almost instantly.


As far as I can tell this should be the problem: Unable to find the groupname of the principal.

any help is appreciated

 

2020-01-27 13:22:34,829 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 6324225 ] starting
2020-01-27 13:22:34,829 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 6324225 ]
2020-01-27 13:22:34,829 INFO [Caesium-1-1] [directory.ldap.cache.UsnChangedCacheRefresher] synchroniseChanges After restarting, full sync of directory [6324225] is necessary before incremental sync is possible.
2020-01-27 13:22:34,829 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 6324225 ] was not completed, falling back to a full synchronisation
2020-01-27 13:22:34,830 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 6324225 ] was not successful, attempting FULL
2020-01-27 13:22:35,033 ERROR [CrowdUsnChangedCacheRefresher:thread-2] [ldap.mapper.entity.LDAPGroupAttributesMapper] getGroupNameFromAttributes The following record does not have a groupname: NameAwareAttribute; attributes: {objectguid=NameAwareAttribute; id: objectGUID; hasValuesAsNames: false; orderMatters: false; values: [[B@67512e88], objectsid=NameAwareAttribute; id: objectSid; hasValuesAsNames: false; orderMatters: false; values: [[B@6996dc12], usnchanged=NameAwareAttribute; id: uSNChanged; hasValuesAsNames: false; orderMatters: false; values: [47212403]}
-- crowd.ldap.context: DC=drk-krankenhaus,DC=de
2020-01-27 13:22:35,077 INFO [CrowdUsnChangedCacheRefresher:thread-1] [directory.ldap.cache.UsnChangedCacheRefresher] call found [ 724 ] remote users in [ 247ms ]
2020-01-27 13:22:35,107 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersNotIn scanned and compared [ 724 ] users for delete in DB cache in [ 29ms ]
2020-01-27 13:22:35,109 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersNotIn scanned for deleted users in [ 31ms ]
2020-01-27 13:22:35,143 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanning [ 724 ] users to add or update
2020-01-27 13:22:35,145 INFO [Caesium-1-1] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedUsers scanned and compared [ 724 ] users for update in DB cache in [ 32ms ]
2020-01-27 13:22:35,146 INFO [Caesium-1-1] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedUsers synchronised [ 724 ] users in [ 33ms ]
2020-01-27 13:22:35,146 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache failed synchronisation complete for directory [ 6324225 ] in [ 317ms ]
2020-01-27 13:22:35,155 ERROR [Caesium-1-1] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 6324225 ].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.UncategorizedLdapException: Unable to find the groupname of the principal.
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllGroups(UsnChangedCacheRefresher.java:206)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:53)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:150)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:978)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:67)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:45)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:85)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:117)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:88)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:88)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.UncategorizedLdapException: Unable to find the groupname of the principal.
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:192)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllGroups(UsnChangedCacheRefresher.java:191)
... 23 more
Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.UncategorizedLdapException: Unable to find the groupname of the principal.
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:398)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:431)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:415)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchGroupObjectsOfSpecifiedGroupType(SpringLDAPConnector.java:1071)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchGroupObjects(SpringLDAPConnector.java:1100)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchGroups(SpringLDAPConnector.java:1125)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher$3.call(UsnChangedCacheRefresher.java:139)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher$3.call(UsnChangedCacheRefresher.java:135)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
... 1 more
Caused by: org.springframework.ldap.UncategorizedLdapException: Unable to find the groupname of the principal.
at com.atlassian.crowd.directory.ldap.mapper.entity.LDAPGroupAttributesMapper.getGroupNameFromAttributes(LDAPGroupAttributesMapper.java:123)
at com.atlassian.crowd.directory.ldap.mapper.entity.LDAPGroupAttributesMapper.mapGroupFromAttributes(LDAPGroupAttributesMapper.java:90)
at com.atlassian.crowd.directory.ldap.mapper.GroupContextMapper.mapFromContext(GroupContextMapper.java:60)
at com.atlassian.crowd.directory.ldap.mapper.GroupContextMapper.mapFromContext(GroupContextMapper.java:27)
at com.atlassian.crowd.directory.ldap.mapper.ContextMapperWithCustomAttributes.mapFromContext(ContextMapperWithCustomAttributes.java:28)
at com.atlassian.crowd.directory.ldap.mapper.AttributeToContextCallbackHandler.getObjectFromNameClassPair(AttributeToContextCallbackHandler.java:64)
at org.springframework.ldap.core.CollectingNameClassPairCallbackHandler.handleNameClassPair(CollectingNameClassPairCallbackHandler.java:50)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:367)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper$3.timedCall(SpringLdapTemplateWrapper.java:195)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper$3.timedCall(SpringLdapTemplateWrapper.java:192)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper$TimedCallable.call(SpringLdapTemplateWrapper.java:130)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper.invokeWithContextClassLoader(SpringLdapTemplateWrapper.java:100)
at com.atlassian.crowd.directory.ldap.SpringLdapTemplateWrapper.search(SpringLdapTemplateWrapper.java:192)
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:370)
... 11 more

 

 

1 answer

1 accepted

0 votes
Answer accepted
kardon January 27, 2020

Nevermind, it worked after changing some of the Group Schema Settings

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events